IT Service Delivery Analyst - unbefristet (m/f/d)

Stellantis Bank SA Branch Germany is the strong financial partner on the side of Stellantis. With our attractive financing, leasing and insurance offers for all Stellantis brands, our customers – whether private or commercial – get the right solution to be mobile with their desired vehicle carefree. In addition to our mobility services, we also offer money facilities such as daily money and fixed money on high-performance conditions.

Our customers appreciate our service as well as the expertise and experience of our team. As a responsible and forward-looking financial partner, we are also committed to a sustainable future for all and, through our portfolio, support the goal of Stellantis to be climate-neutral by 2038.

Even if you always focus on the customer and teamwork is more than one word for you, our company offers exciting tasks at attractive conditions.

You support users at all locations (Neu-Isenburg, Rüsselsheim, Potsdam) by using the IT Service Delivery Contact Center and log calls into the PSASM and JIRA systems BPF-UK is supported on three basis on a weekend Improved processes, procedures, documentation and standards that currently exist within the information systems are implemented through regular submission of ideas Planning, management and reporting on ad hoc technical projects as required in cooperation with local teams and other parts of the PSA group in the United Kingdom and abroad Support for desktop and web-based business applications Support and management of the contact centre (Nice InContact) Maintenance of a knowledge base of procedures and frequent problems by writing documentation Precise processing of security requests when You arrive with the central and local tools, always taking into account the SLA of the request. Participation in security audits Contribution to the renewal of workstations, management of consumables and provision of equipment and hardware for new employees Compliance with the specified SLAs for all requests and incidents Compliance with the timetables agreed with the Head of Service Delivery and Cloud Solutions for projects maintenance of current knowledge in terms of technical skills and proposals to improve business processes if opportunities arise

Excellent linguistic and written communication skills An active/empathic listener Excellent organizational skills Ability to manage your own time efficiently and quickly and on time Experience of efficient cooperation within a team and cooperation with others to achieve a goal Ability to think about problems and consider the overall picture to provide solutions through a variety of problem solving techniques Drive power, self-motivation and ability to work on their own initiative Experience in providing a high level of customer service The necessary skills and characteristics to successfully integrate into a busy team Experience in developing professional and effective working relationships with customers Experience with the correct and confidential work with service desk tools and technologies such as ITSM, remote access, knowledge resources Windows system administration (workstation and server), file server backups and data recovery Networking Experience (Cisco Switches and WiFi), patching and troubleshooting Experience with Office 365 SharePoint support and management Management of the contact centre (Alcatel, Nice InContact) Mobile Phone, Mobile Device Management (MDM) and Mobile Productivity Applications (Office 365) Office Audio Visual Equipment (ClickShare), Network Printer (Konica) and Office Digital Signage