1&1 | Germany | 76xxx Karlsruhe | Permanent position | Full time / Home office | Published since: 16.04.2026 on stepstone.de
Head of Customer Platforms (m/f/d)
1&1 is one of the leading telecommunications providers in Germany with over 3,100 employees and nearly 16 million customer contracts. With pioneering spirit, unusual ideas and creative teams, we have won a leading market position in mobile and broadband connections. By combining the over 67,000 km long 1&1 fiber optic network and regional networks, we create Germany's most extensive fiber optic network. We also build the most modern 5G network in Europe, based on the new Open-RAN technology. With open interfaces and 5G functions in a powerful cloud infrastructure. We are the stock customers marketing experts - with personalized, data-driven campaigns binding on all contact channels and we develop our customers. Be part of 1&1. .
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
As Head of Customer Platforms (w/m/d) of our 8-member team, we are looking for you at the Karlsruhe location. Its tasks include the technical and strategic management of all existing customer platforms, the translation of business goals into technical roadmaps and ensuring scalable, market-ready customer management solutions at the interface of marketing, operations and IT.
General responsibility for the Customer Platforms department at the Customer Management Board
Ownership of complete customer management relevant IT roadmap
Ensuring campaignability and operation of Go-to-Market strategies
Central interface between technology (focus), UX (focus), operations and marketing
Close cooperation with UX and Tech teams
Control of complex, cross-departmental projects from idea to rollout
Leadership, further development and motivation of an interdisciplinary team
Multiannual experience in a leading role in industries such as e-commerce or telecommunications
Strong understanding of the translation of business requirements in ''Technical Language''
Experience in cooperation with IT, UX and operational units
Very good project and stakeholder management skills
Ability to communicate complex facts clearly, structured and convincingly
German language skills and good English skills
In addition, the following points are important
Very high communication strength and sales affinity
Quick understanding and the ability to work deep and quickly into new topics
Hands-on mentality and joy in taking responsibility and making things active
Structured, solution-oriented working style also in complex organizational environments
entrepreneurial thinking; a start-up minimum set is a plus
Telecommunications industry knowledge is not a must but an advantage
Attractive salary
Strong community of team players
Working hours of confidence with flexible classification and the possibility of working up to 40% mobile
Numerous training options on- and offline
Discounts on 1&1 products and for various leisure activities
In-house restaurant
Free drinks and fresh fruit
Jobrad grant
Location
 | 1&1 | |
| 76137 Karlsruhe | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad