Head of Customer Service (m/f/d)

Design the customer service of tomorrow! You don't just want to manage, you really want to move something? You think customer service strategically, manage teams with clarity and develop processes with a view to efficiency and customer satisfaction? And at the same time, is it important for our loyal customers to be as personal and high-quality as in the past decades? Then you're right with us. As a customer service department manager, you take a key role in our company – with real design space, direct influence and a strong team on your side. We are looking for our headquarters in Pforzheim:

You lead, develop and inspire your team – professionally and humanly You actively shape the strategic development of our customer service Analyze KPIs, take action and bring performance to the next level You optimize processes and create efficient, customer-oriented processes You work closely with team leaders and interfaces You make sure that our customers continue to be supervised and advised at the highest level – as personal and reliable as You are used by us

Ideally, you have a successfully completed degree in the field of business, business or have comparable qualifications Multiannual leadership experience in customer service / call center Experience in the operational control and further development of service units Analytical thinking and safe handling of KPIs and reporting Experience with CRM systems and process optimization Impressed communication strength and joy of decision A high level of customer orientation and quality standards

Corporate culture: We offer you a safe workplace in a family operating environment. You get an indefinite contract and an exciting task with a lot of design space. As a family company with flat hierarchies and short decision-making, we combine tradition and security. You will be part of a dynamic team including Modern Workplace. Work-Life-Balance: In addition to a 30-day holiday and special holiday on special occasions, we have the opportunity to make our working hours flexible through the sliding-time model and to work on a daily basis. Adequate remuneration: In addition to the appropriate remuneration, you will receive holiday and Christmas money as well as other special payments. This offer is complemented by occupational pensions and asset-effective benefits. Your way to work: You can park your vehicle on our free staff parking. We are also easily accessible by public transport such as bus or train. If you want to cycle to work by bike in the future, our service bike leasing might be interesting for you. Other attractive Benefits: Your physical well-being is provided in our subsidised canteen and with free mineral water. As your health is important to us, we have set up a company health management system. We also offer you a personal discount when purchasing from BADER. Our Works Council and the Disabled Representation round off your Benefits. .