Deputy Head of Support Opus::L (Open) (m/f/d)

Support of the leadership in the organizational, professional and personnel management of the support team Opus::L

Deputy Head of Support, including decision and escalation management

Processing and coordination of complex support cases and acquisition of escalations

Further development of support processes and cooperation in improving the product through structured feedback on product management and development

Analysis of support key figures as well as preparation of regular reports for management and management

Close cooperation with internal stakeholders, in particular product management, development and sales

Participation in the strategic development of support, for example in tools, knowledge base, automation or self-service solutions

Completed training (MTA, MTLA) or a successfully completed study in healthcare

At least 5 years of professional experience in direct laboratory environment

Very good knowledge of processes and processes in the clinical laboratory

Good knowledge of laboratory information systems ideally Opus::L

Experience in the professional and/or disciplinary leadership of teams

Good knowledge of German and strong communication skills

Unlimited employment contract with attractive salary for a long-term perspective Flexible working hours and working time models incl. work from home with modern hardware equipment

Modern offices and free parking

Group accident insurance (also applicable for accidents at leisure)

Insurance package: occupational retirement, occupational health insurance and occupational disability insurance

Corporate Handy also for private use

Membership of the Urban Sports Club

Jobrad and grant to the Jobticket

Regular activities and social events in the team, in the location and in the organization