Dedalus HealthCare GmbH | Germany | 45xxx Essen | Permanent position | Full time / Home office | Published since: 08.04.2026 on stepstone.de
Deputy Head of Support Opus::L (Open) (m/f/d)
We keep growing!
Become part of our team as Deputy Head of Support Opus::L (m/w/d) in Essen/partially remote at Dedalus Labor GmbH, one of the world's leading companies in the field of health technology, and at our location the best work of your career. To improve healthcare and make our planet healthier. .
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Your tasks • Your profile • What we offer
Support of the leadership in the organizational, professional and personnel management of the support team Opus::L
Deputy Head of Support, including decision and escalation management
Processing and coordination of complex support cases and acquisition of escalations
Further development of support processes and cooperation in improving the product through structured feedback on product management and development
Analysis of support key figures as well as preparation of regular reports for management and management
Close cooperation with internal stakeholders, in particular product management, development and sales
Participation in the strategic development of support, for example in tools, knowledge base, automation or self-service solutions
Completed training (MTA, MTLA) or a successfully completed study in healthcare
At least 5 years of professional experience in direct laboratory environment
Very good knowledge of processes and processes in the clinical laboratory
Good knowledge of laboratory information systems ideally Opus::L
Experience in the professional and/or disciplinary leadership of teams
Good knowledge of German and strong communication skills
Unlimited employment contract with attractive salary for a long-term perspective Flexible working hours and working time models incl. work from home with modern hardware equipment
Modern offices and free parking
Group accident insurance (also applicable for accidents at leisure)
Insurance package: occupational retirement, occupational health insurance and occupational disability insurance
Corporate Handy also for private use
Membership of the Urban Sports Club
Jobrad and grant to the Jobticket
Regular activities and social events in the team, in the location and in the organization
Location
![]() | Dedalus HealthCare GmbH | |
| 45136 Essen | ||
| Germany |
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