Wolters Kluwer Tax & Accounting Deutschland GmbH | Germany | 29xxx Salzwedel | Permanent position | Full time / Home office | Published since: 30.07.2026 on stepstone.de
Team Leader / Manager Customer Service / Software Support (m/f/d)
For over 180 years, Wolters Kluwer has been committed to supporting and facilitating work processes with innovative solutions. Our offices in more than 40 countries serve customers in over 180 countries. In 2024, we recorded annual sales of 5.9 billion euros. Our expert solutions combine sound expertise with technology so that our customers can master the most important challenges. We rely on more than 21,000 colleagues worldwide to implement our vision. Wolters Kluwer Tax and Accounting (TAA) Wolters Kluwer Tax & Accounting Deutschland GmbH, headquartered in Ludwigsburg, is a supplier of the ADDISON, SBS Software and AKTE product lines. The company employs over 600 employees at 10 locations across the federal territory. In addition, it forms an important pillar in the Tax & Accounting division of the Wolters Kluwer Group operating worldwide. In Europe alone, over 46,000 tax consultancy firms and over 1.5 million small and medium-sized enterprises work with software solutions from Wolters Kluwer. .
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
Discipline leadership, development and motivation of support staff in the field of firm management Total responsibility for the support domain mentioned with the relevant service key figures Ensuring high-quality 1st and 2nd level support for our products Promotion of customer-centric and scalable AI-assisted support culture (Change Mindset) Implementation of employee and development talks, target agreements and coaching Supporting teams to create and continuously improve support content (e.g. Knowledge Base, Help Videos, Standard Solutions) Close cooperation with internal stakeholders and adjacent departments Active participation and further development of processes, structures and cooperation in the support area taking into account an idea of excellence.
Multiannual leadership experience as People Manager (m/w/d), ideally in a support, service or comparable IT environment Experience in the disciplinary leadership of employees Ideally knowledge in the law firm (tax consultant) and in IT-technical contexts (solid technical understanding) Embossed communication, coaching and moderation capabilities Ability to motivate, develop and accompany teams through changes Structured, responsible and cooperative work Very good knowledge of German and English
Location
 | Wolters Kluwer Tax & Accounting Deutschland GmbH | |
| 29410 Salzwedel | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad