Passion is our magic word. At SanLucar we love what we do: fruit and vegetables in premium quality. Under the motto »Taste the Sun« we offer fruit and vegetables with the best taste 365 days a year. As an international company headquartered in Valencia and branches all over the world, we work daily to ensure that our fruits and vegetables are and remain the best. SanLucar is now a multinational company with 3,400 employees and our partners are food retailing, as well as wholesale markets. With more than 170 employees, the SanLucar site Ettlingen offers an international yet family environment.

To support users at the Ettlingen site (near Karlsruhe), we are looking for an IT employee for the IT Support / Help Desk (m/w/d) in full time at the next time.

First Level Support for Client Hard and Software at our site in Ettlingen. Processing and prioritization of requests in the ticket system Support in monitoring IT landscape Provision of client systems and support of client hardware lifecycle PC’s, notebooks, mobile phones, monitors etc Basic management of O365 (Exchange, Intune, Azure AD, On-Prem AD) Implementation of onboarding and offboarding (assistant in onboarding and offboarding new employees) Maintenance of Asset Management System and Internal Knowledge Base Mobile Device Management (Intune MDM) and the management of mobile radio contracts. (Apple Devices) Dissolving and analyzing technical problems in the field of workplace systems, as well as enquiries and tasks for ITIL-Best-Practice editing and controlling Remote support of users in technical issues Recording and documentation of support requests Redirecting complex problems to higher support level Ensuring the smooth operation of office and warehouse IT systems Monitoring and maintenance of IT infrastructure, including hardware and software Support in the implementation and optimization of IT processes Troubleshooting and Problem Solution for IT Posts Cooperation with other departments to ensure efficient IT support As a technical contact person (m/w/d) you advise our location regarding the applications you are responsible for and are responsible for a secure and stable IT operation in coordination with our Spanish headquarters and colleagues on site

Successfully completed IT-related training, e.g. specialist informatics (m/w/d) or professional experience in IT support and ticket management Good knowledge of English required, alternative: Spanish You bring very good knowledge of Windows 10/11 and Microsoft 365. You have good basic knowledge in Active Directory, Network Technologies and ITIL (ideally ITIL Foundation Certification) A neat portion of team spirit and “Pack-we`s- an!” – mentality completes your profile

At SanLucar we work in flat organization structures, at eye level together and suits: We don't wear! We love what we do and you not only feel that with our products! In addition to innovative work and management systems and careful incorporation into a dedicated and international team, we offer you: Great training and development opportunities Corporate Benefits Program Various language courses 6 weeks annual leave Benefits of occupational pensions Staff sales and employee discounts The opportunity to gain international experience And of course the ''Obst basket'' is obligatory with us... JOBV1_EN