Senior Specialist Customer Finance Governance (m/f/d)

LEONET is one of the pioneering companies in supplying rural areas with high-performance internet. LEONET is now investing in the expansion and operation of state-of-the-art, energy-saving and sustainable glass fibre networks in other federal states.

In this way, we play a key role in opening up new opportunities, how we communicate, work and shape our lives according to personal ideas.

We are looking for experienced and highly motivated employees: those who want to contribute to the digital future.

We are looking for a Senior Specialist Customer Finance Governance for a limited period of time as part of a parental office. This role is responsible for the technical control and further development of the external service provider for customer finance. It ensures that all outsourced processes in the area of billing, receivable management, dunning, payment processing, collection and blocking management are efficiently, customer-oriented and provided in accordance with the agreed service levels. As a central interface between the service provider and the internal departments, he monitors the performance of the partner, controls escalations, initiates process improvements and ensures compliance with regulatory, contractual and financial requirements.

Your task: Technical control and governance of the external customer-finance service provider Monitoring the compliance of Service Level Agreements (SLA), KPIs and contractual obligations Conducting regular performance reviews and service meetings Analysis of key figures on receivables, payment inputs, reminder rates, debt collection successes and blocking management Identification of optimization potentials and definition and follow-up of improvement measures Control and escalation of critical customer and demand cases Special responsibility for dunning, receivable management, collection and blocking processes Coordination with internal specialist areas with regard to process adjustments and special cases Control of changes, projects and process developments in the customer-finance environment Ensuring compliance with regulatory, data protection and contractual requirements Creation of management reports, decision templates and action recommendations Support for tenders, contract negotiations and the selection of service providers Support for audits, audits and compliance requirements

Competence: Complete studies of business, economics, finance or comparable qualifications. Alternatively completed commercial training with corresponding further training At least 5–8 years of professional experience in customer finance, debt management, billing or debitor management Experience in managing external service providers, shared service center or BPO partners Knowledge of the analysis and control of KPIs and service levels Soft skills: Impressed communication and negotiation strength Analytical and strategic thinking High customer and service orientation Solution orientation and decision strength Sovereign appearance at management level Ability to coordinate different interests in a targeted manner Very good knowledge of German and English Experience in process management and process optimization Knowledge of regulatory requirements in the financial and telecommunications environment

Hybrid working model with flexible home office days Free staff parking directly at the office Very good transport connection (ÖPNV stations nearby) Free drinks and fresh fruit in the office A dynamic, motivated team and short decision-making