Customer Service Employee / First Level Support (m/w/d)

coffee perfect is a “Hidden Champion” in the area of coffee, water and snack machines with over 300 employees in Germany, Austria and Denmark. Our focus is on the professional coffee supply of offices and businesses to let employees enjoy daily coffee in hundreds of variants. With over 25,000 customers and an international product range, we combine the best of the worlds Group and Mittelstand: An emerging, growing company with many opportunities paired with fast decision-making and high agility on the market. coffee perfect - beyond standard. You are communicative, service-oriented and want to use your talent for direct customer contact in a dynamic working environment? Then get your chance as: Customer Service / First Level Support (m/w/d) in our main center in the port of Osnabrück

Central contact for our B2B customers in all matters Ensuring accessibility of our customer service hotline Appropriate disclosure of relevant information to the respective interfaces Supporting our customers in technical challenges with the help of state-of-the-art communications Own prioritization, post-processing and system-side collection of orders, disturbances and consultations Advice and sale of filling products, accessories and much more Processing and adaptation of the contractual relationships of our customers

Successfully completed vocational training Professional experience desirable, cross entry possible Communication skills and fun at customer contact Strong service and customer orientation, as well as fun in technology and sales Self-employed, committed and organised work in conjunction with service and problem-solving thinking and action Experiences with MS Office applications and ERP systems, ideally Navision German in word and writing paired with solid English skills

Highlights Office or mobile work - the mixture you decide, weekly working time optional 35- or 40-hour week, optionally different models e.g. 4-day week, 31 days vacation, confidence working time, unlimited work contract Internal services Individual payment development, holiday and Christmas money, commission options Open corporate culture Duz culture on all levels, flat hierarchies, casual clothing style, transparent communication, regular corporate events Personal Benefits Mobile work possible, JobRad – Option for leasing of two bikes, Benefit for gym, Discounts for employees incl. corporate benefits, Lunch grant, Fruit basket and beverageflat, Child emergency care Modern equipment Modern & air-conditioned office spaces in industrial design, ergonomic workplaces, state of the art hardware, high digitization standard (for holidays & travel costs), package service station at the location, free parking Personnel development Regular feedback talks, promotion of talents in the form of career talks and preferential analyses Onboarding in Internal Services Individual integration plan, insights into all business areas, rides in the field of technology & sales, product and device training Social benefits 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 -