Internship Process and Success Management for OTTO Market (m/f/d)

OTTO is one of the most successful e-commerce companies in Europe. With more than 18 million articles and more than 34,000 brands, otto.de is now one of the leading German online shopping platforms. As a marketplace, we are constantly opening up for other brands and partners and thus continue to grow. Relax? Not our thing! Not yours either? Then come to board and shape the future of e-commerce with us.

Diversity belongs to us, like the Elbe to Hamburg: We stand for openness, respect and tolerance, without If and But. Let's put the sails together – regardless of where you come from, who you love or what you believe in. Because you're unique and that's what we're looking for.

With us you can bring ideas and advance projects, engage in networks for your heart topic and actively shape our corporate culture. Trying things, thinking new, being innovative, growing beyond themselves – this is our mindset. Let's reach something big together. Whether you work on campus or at home. Who we are: The team of the Service Partner Ecosystem at OTTO Market is responsible for all processes relating to the connection, the potential exhaustion of integrators and agencies on the marketplace, as well as the related relationship management. Our mission is to simplify, speed up the connection to our marketplace interfaces for a variety of retailers, and thus to fire the marketplace race sustainably. What makes us? Even in stressful phases, we do not lose the fun at work and not even the good wire to our colleagues. We don't just talk about team spirit, we live it every day. Also at home office. And this with success. Many speak of “Homeoffice” – we of “hybrid or mobile work”: You can work remotely up to 50% of your monthly working hours. Our teams, together with their leadership, decide how to balance out local time and mobile work.

With the help of your communicative, binding and helpful way, you support integrators in the development of the interfaces (REST-API) and successfully accept the services. For telephone calls with our service providers, you will ensure that agreed conditions and quality standards of the connection projects are complied with and supported in the continuous improvement of the service performance for the OTTO Market. You support the design, organisation and implementation of process improvements in the connection and operation of OTTO Market service providers. You support the development of analysis and monitoring options to evaluate the performance of the service providers. You support the development, introduction and enforcement of Service Level Agreements (SLAs) for the use of the REST-API interface and are responsible for the continuous monitoring and maintenance of SLA compliance in operational operation. You will create helpful documentation and presentations that will ensure the process understanding and knowledge transfer internally and externally. You're not sure if the internship suits you? – Then please contact Thiemo (Thiemo.small@otto.de) from the team.

Must-have: You are a enrolled student*in in a commercial area with tech reference or in a comparable degree course or you are in your Gap Year between Bachelor and Master. You are passionate about the world of e-commerce and are interested in handling IT systems and interfaces. You have fun in self-responsible and independent work and bring joy in communication with external business partners and other departments. You have very good MS Office skills (in particular Excel and PowerPoint). You are open to employing you more with AI tools and using them for your work. You can ideally support us for 6 months from May 2026. Your language level: German C2 (approximately native) and English B2 (self-employed language use) You can also be available for longer than 6 months? We have the opportunity to complete the internship for 9 months, as required and in consultation with the team. Please contact us!

Professional & personal development Further training courses such as OTTO Academy, Digital Learning Platforms (including Master Plan), Mentoring, Hospitations, Open Feedback Culture, Vocational Orientation Formats, Collaboration in Final Works, Fixed Personnel and Direct Persons in HR Culture and cooperation Students@OTTO Community & Networks, Coworking & Social Spaces, Leadership at eye level, flat hierarchies, independent & independent work, regular employee surveys, Leading Principles, free hot drinks and diverse – also vegan – food offer Remuneration & supplementary benefits Attractive remuneration (1300 € - 2266 €), 15% personal discount (on OTTO articles as well as numerous Benefits & employee offers (e.g. events, travels), 30 holiday days p. a., basic technical equipment Students@OTTO Onboarding One-week onboarding program for students consisting of: Welcome Session, Pulse Lectures, Get-Together & Board Stalk Work-life balance Hybrid working model with up to 50% remote work per month, flexible working hours (running time), 37.5h week Health and well-being Mindfulness and stress management courses, occupational health & psychosocial advice Mobility Germany ticket, free parking, e-store columns, StadtRAD stations & many Benefits more! You still have open questions? Then please contact us by e-mail to registruiting@otto.de or write us directly via WhatsApp at +49 151-51263286. We'll write you back as soon as possible. Here you can find further tips about your online application. .