Team Lead Sales Inbound (m/f/d)

About the position We are looking for a customer-oriented team leader to lead our inbound fuel sales team in Berlin. In this position, you are responsible for managing a team that receives customer requests and accompanies interested parties throughout their entire purchase process. In doing so, you’re thinking of an outstanding customer experience. You keep coaching and developing your team to make the best possible use of sales opportunities to increase service quality. As an oprative leader, you create a culture of self-responsibility, motivation and continuous improvement, and help your team make the most of new business opportunities. Your daily tasks Leadership, coaching and further development of a team of Inbound Sales Specialists (4–6 RTD) Ensuring excellent customer experience across all contact points Monitoring of performance indicators in the areas of service, quality and sales Analysis of performance data for identifying and implementing improvement measures Regular coaching, development talks and training Support for complex customer requests Increase in inbound chance conversion while maintaining high service standards Ensuring effective use of CRM systems and customer tools Promoting a culture of cooperation, continuous improvement and customer orientation

Passion for customer experience and employee development Strong communication and interpersonal skills Joy in coaching employees in customer-oriented environments Analytical way of thinking and ability to evaluate performance data and trends Experience with CRM systems, ideally Salesforce First leadership or team leadership experience of advantage, but not absolutely necessary Representative organizational and problem-solving competence Flowing German knowledge and professional English skills

37.5 hours Attractive salary package with fixed and variable share Possibility of further professional development 40 € Shopping fees per month, after trial period Discounted membership of the Urban Sports Club Corporate Benefits voluntary occupational pension schemes Regular team events and incentives Diversity, Equality & Inclusion at Radius Our global networks for diversity, equality & inclusion (DEI) are active in promoting LGBTQ+ inclusion, cultural diversity, promoting women, and supporting mental health, neurodiversity and people with disabilities. Next Steps Equal opportunities for radius Radius is an employer who promotes equal opportunities. We welcome people regardless of age, disability, gender identity, ethnic origin, religion or belief, sexual orientation or social background. We work for an inclusive and barrier-free application process. If you need support or appropriate adjustments during the application process, please let us know. We will do our best to optimally support you. Please note that we reserve the right to close the tender before the regular application deadline if a high number of qualified applications is received or if business priorities change. Note for personal services Radius does not accept unsolicitedly filed CVs or candidate profiles of personal services. Applications that have been unsolicited shall be deemed to be voluntary submission and shall not justify any entitlement to mediation fees. Radius is an employer offering equal opportunities. We welcome people regardless of age, disability, gender identity, ethnic origin, religion or belief, sexual orientation or social background. We are committed to an inclusive and barrier-free application process for all candidates. If you need adjustments or support during the process, please let us know – we will do our best to support you. Note for personal services: We do not accept speculative applications or profiles of agencies. Curriculum is considered a gift by Radius and does not authorise a conciliation fee. Agencies that are part of our Preferred Supplier List (PSL) may only submit CVs through our applicant management system if You have previously been authorized by the Radius Talent team. We reserve the right to close a job before the specified deadline of application if we receive an overwhelming number of applications or if business priorities change. .