Provider Partnership Manager (m/f/d)

We are looking for a Healthcare Provider Account Manager to oversee our medical provider network in imiserslautern. You will manage key provider relationships, coordinate all stages of the provider lifecycle, and act as the main point of contact for both internal and external stakeholders. Other duties include: Manage the healthcare providers in their portfolio, ensuring a comprehensive understanding of the provider and a seamless integration within our provider network Establish the engagement strategy for own portfolio, based on the regional/country strategy developed by the Provider Network Management Team with the purpose of reaching the optimal related to the host nation providers, focused with priority on reaching the medical record collection KPIs and the Network coverage and objectives and requirements Coordinate internally the key processes in the lifecycle of a provider, search as identifying, assessing, adding/removing a provider from the network Become the escalation point for internal and external provider related topics related to his/her own portfolio, getting involved to remove barriers pose towards following the client program requirements and Medical Record Collection requirements Collaborate with the Program Team, the Quality Teams and the Medical Services and Operations Teams to understand and adjust the Provider Network composition and portfolio according to the Client's needs Search, identify and manage new provider partnerships in response to client needs Manage key processes in the collection and maintenance of provider related data in collaboration with the Network Services Team, Clinical Quality Team, Site Assessment Team and Medical Teams Provide ongoing provider support through issue resolution and customer service in the provision of medical records, including strategies for the optimization of medical record submission including Electronic Health Record (EHR) transfer. Identify key problem areas of client and / or provider concerns and coordinate or activate resolution, eg. Claims, Credentialing, Site Assessments, etc.

Proven service delivery experience in a professional services B2B environment or senior account management experience or program management experience Previous to healthcare providers management a plus Bachelor's degree, equivalent or qualification by experience Post graduate degree at advantage Insurance, medical provider or nursing experience an advantage Highly proficient in English (written and verbal) Highly proficient in Polish (written and verbal) desired Self-starter, self-driven to deliver results Ability to establish and maintain relationships with clients / suppliers and cross departmental team members Proven experience in building strong and effective relationships with medical professionals at medical institutions including senior management levels Negotiation, conflict resolution, and presentation skills Dynamic and creative problem-solving abilities Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Warm, supportive and open company culture Full-time (paid) induction training, regular coaching to further support and develop your skills We celebrate diversity on a global scale and encourage every colleague to bring her personal best by creating an environment of inclusion and equal support Employee Assistance Program Private Medical Insurance Pension Contribution Salary: EUR 34989 / YEAR