Manager Customer Service Forwarding (m/w/d)

With over 90 years of experience and around 12,000 employees, the Raben Group is one of the leading logistics companies in Central and Eastern Europe, offering comprehensive logistics solutions in road, sea and air freight transport as well as global supply chain management concepts. All employees are involved in the success of our company - in offices, warehouses and tax as drivers on national and European routes: We are People with Drive! Customer service plays an important role in Raben! Customer Care with us means that we not only respond to inquiries, but also proactively support our customers. With our service we take off our competitors – and we need you for the Leipzig location! You have the DRIVE to constantly develop your customer care team to ensure optimal customer support? Then you will also become an important part of our raven team! Account Manager (m/w/d) Place of work: Leipzig | Ref. Nr. CCM/L/2025

You take over the technical and disciplinary management of your customer care team at the Leipzig site, including the management of the workflow and the coordination of holiday planning and employee development Your goal is to ensure optimal customer support and implement our standards and reach budget targets together with your customer care team You take the data analysis on relevant key figures independently and derive measures from them Proactively analyze processes, carry out continuous improvement measures together with the operating units and the customers and thus ensure the further development of your area Your expertise is in demand in the implementation of new business of large customers and you continue to build customer relationships

You have completed a commercial training, ideally a merchant (m/w/d) for forwarding and logistics services You've already at least. 3 years of professional experience, in the context of a forwarding company, as well as in terms of personnel management and development The creation of evaluations is easy for you and you bring strong analytical skills and numerical affinity with Strong communication skills, negotiation skills and a high level of service orientation are your strengths You bring your sense of responsibility and find your own initiative solutions & process optimizations You know very well in relevant MS Office products, especially Excel, and bring IT affinity with You bring knowledge of German and good English in word and writing with you

We: An international, fast-growing company with all the advantages of a family business and a firm size in the world of forwarding. A great, open-minded team that pulls together on a string and does not forget the fun at work! We celebrate our successes on regular company festivals. In the entire Raben Group we are by you Raben DNA: We love challenges! Together we bring ravens forward and create a dynamic and exciting working environment that excludes boredom Your location: 70 Raben employees are looking forward to your support at the Leipzig branch. Your start: A comprehensive incorporation to start quickly and safely in the Raven World - incl. Participation in Onboarding Date Your development: training and training through our training catalogue and regular feedback talks, sales development programs. We are open to your ideas Additional financial services: asset-effective services and occupational pensions, premium for the recommendation of new colleagues, holiday and Christmas money, benefits and offers for travel, leisure and culture (e.g. through corporate benefits) Health & well-being: service wheel, fresh fruit, annual ravens sports challenge, regular work safety instructions for your safety Work-Life-Balance: Flexible working hours and sliding time after consultation with the team, no binding weekend work in the commercial sector Mobility and equipment: well-equipped mid-class car, laptop and service handy, free parking, convenient location JOBV1_EN