Client Supporter for MAC Systems (all genders)

DATAGROUP is one of the leading German IT service providers – thanks to our dedicated team. Our passion for technology and innovation enables us to deliver reliable IT services to our customers. We are waiting for you to have a captivating and challenging task in an innovative company. An open corporate culture, individual training opportunities and diverse development opportunities mean a workplace tailored for you and your life. Client Supporter for MAC Systems (all genders) DGHH-2025-012

Acceptance, editing and creation of tickets via our ticket tool (JIRA) Processing of Incidents and Service Requests mainly in the Apple MacBook and iPhone environment, but also for Windows clients forwarding of disturbances and cooperation with downstream support areas Analysis of disturbances with recommendations for fixation (including problem and change management) Set up and set up new Apple DEP clients (via Jamf) Apple to Apple Data Migration for Device Exchange Support for IT projects and rollouts of new clients Continuous optimization of operating processes and structures

Education Specialists in system integration (all genders) with first professional experience or comparable technical training or qualification in comparable IT-Enterprise environments Safe handling of macOS from version 13 and above Experience in handling ticket tools Joy of telephone and personal contact Nice to have: knowledge with multimedia devices (Surface Hubs, MTR Conference Technology (Microsoft Teams Rooms) etc.) Very good knowledge of German in word and writing (at least C1 level) Nice to have: English B1-Niveau

Application without registration Mobile work possible after the trial period Modernly equipped office building on the Elbe with height-adjustable tables, two monitors per workstation, retreat and meeting rooms as well as in-house gym with personal trainer and yoga classes Central location and good transport connections by train, bus and car incl. free parking Premium “Workers Become Employees” with Successful Adjustment of Your Recommendation Grant to the Deutschlandticket, “JobRad”, participation in Corporate Benefits, a fan shop for employees, grant for occupational pensions, etc. Promoting personal and professional development, e.g. by offering ITIL Foundation certification after successful incorporation Promoting the internal and company-wide team idea through regular corporate events, such as summer festivals and Christmas celebrations, as well as sponsoring the participation of our employees in sports events (including HafenCityRun in Hamburg) Family-friendly working conditions JOBV1_EN