Staycity is the fastest growing aparthotel group in Europe with up to 3,000 apartments. By the end of 2025 it will be 7,000 and we are on the best way to reach the number of 15,000 by 2026. Our Staycity Hotel Heidelberg is one of the largest hotels in the city, and offers a special concept. The satisfaction of our guests is at Staycity's top priority and we strive to create the best environment for our team and our guests. Does this sound like an environment where you can feel comfortable and really move? You have fun to offer your guests a great experience every time, take care of them and make sure they enjoy a perfect stay, then come to our team as a guest service agent

Type of employment: Full time

Your tasks: As a guest service agent, you are the central point of contact for our guests in a team that is distinguished by outstanding service. They ensure that the stay of our guests becomes unforgettable and the operational processes work smoothly. Core tasks:

Guest experience: Ensure an excellent guest service from check-in to check-out. They actively address wishes and complaints and ensure their satisfaction. Operational Responsibility: Ensuring a smooth run at the reception and in other guest areas. Cooperation with other departments (e.g. housekeeping, technology) to optimize the processes.

Experience in dealing with customers/guests and enthusiasm to work with people. ideally, you have a training in the hotel, or a guest-oriented profession. However, this is not a prerequisite You speak fluent German and good English skills You have excellent communication skills and team skills. You have excellent interpersonal skills. a high demand for guest satisfaction to achieve the best possible result Advantageous, service-oriented handling of guests and an eye for detail are of course for you. a special personality that enthuses and enthuses guests a very high claim to yourself and to the service of the hotel You are flexible and have fun dealing with people

Solid content + Christmas money permanent employment contract Christmas money on tariff Family & friends rates in more than 30 hotels throughout Europe! 30 days holiday from the first year of employment! open corporate culture with international team. Development possibilities and ascent opportunities in one of the largest Heidelberg's hotel with extensive training and training program. Job Ticket - we take over your public transport costs to 100% regulated break times Meals (water, tea, coffee, breakfast) JOBV1_EN