Back Office Specialist (m/w/d) Customer Service Energy

CHECK24 is the comparison portal: We are market leaders and dynamic startup in one. In agile teams we make quick decisions and live flat hierarchies. Through the targeted use of state-of-the-art tools and technologies as well as state-of-the-art methods of AI, we are driving forward data-driven innovations - always with a view to the added value for our customers. In more than 50 products, we work daily to continuously improve the user experience of our over 20 million customers.

With our energy comparison we always help our customers find the best offer in the tariff jungle of suppliers. As a test winner, we guarantee the best fares and ensure a smooth change. Use your chance and become part of our exceptional service team and help our customers save energy costs.

We are looking forward to your application as a commercial employee (m/w/d) Customer Service & Back-Office (full/part time) at CHECK24 Comparative Portal Energie GmbH.

You are a contact person (m/w/d) for all questions concerning energy and provider change You are working friendly, solution-oriented and independent – including complaints or more complex cases – and thus contributes directly to customer satisfaction You develop individual solutions and implement them customer-oriented Incoming applications (e.g. energy change) check for completeness and plausibility You can communicate with energy suppliers and internal interfaces to achieve quick solutions With your ideas you support the further development of our service quality – constructively and with a view to the essentials You undertake general organizational and administrative activities

A completed commercial training or comparable qualification – with professional experience in customer service or an energy-related environment Found experience in the back office and in the processing of written customer requests Very good written expressability – service-oriented, grammatically correct and address-oriented Safe handling of MS Office, especially Excel; ideally also with CRM systems or databases A structured, reliable and self-responsive way of working – even with high work volume You're reviewing High level of customer orientation, team spirit and open, sympathetic communication Quick understanding and willingness to take responsibility and actively shape issues

Development and responsibility You get an extensive integration and can work many tasks independently after a few weeks. Our rolling task division ensures that your activities are varied and you can constantly evolve Your commitment pays off – we promote your talent and offer you quick ascent options Ownership for your topics – introduce your own ideas, try new things and take responsibility for real impact Benefit from internal training through specialized coaches and an annual budget for external training

Team spirit and modern workspace We live team spirit in everyday work and beyond – whether it be at lunch, kicking or after-work meetings – and celebrate our success with regular company and team events An inspiring environment – our modern office offers high-quality equipment such as MacBooks and height-adjustable tables

Flexibility and balance Decide whether you work in the home office on Fridays, collect up to 12 additional days a year or choose a salary increase instead. In addition, you can take up to 10 unpaid days a year, according to your individual needs With us there is no shiftwork and no weekend work – your working time is between 7 am and 6 pm, so you can plan your day optimally With your free Deutschlandticket or a subsidized company bike, you can easily get to the office Four times a week, there is free fresh lunch – ideal for sharing with colleagues Keep fit with our internal sports courses or use the approved external sports offer (e.g. EGYM Wellpass) for the perfect balance JOBV1_EN