IT Support / Service Desk Agent (m/w/d)

IT Support / Service Desk Agent (m/w/d)

Job ID: 3089-MM Location: Frankfurt am Main Type of employment: Full-time

We are looking for an IT Support / Service Desk Agent (m/w/d) at Frankfurt am Main site!

For an IT service provider in the Frankfurt am Main area, a new opportunity arises in the short term: we are looking for you to strengthen the team as an IT Support / Service Desk Agent (m/w/d).

Are you ready for this step?

This position shall be replaced by the option to take over.

By the way: your resume is complete.

She distinguishes:

• completed vocational training in the IT field or alternatively professional experience in telephone support
• Experience in the application of a ticket system
• knowledge in the environment of Windows operating systems and Azure
• very good German knowledge

In your new job there is for you:

• long-term job perspective with our customer
• a wide range of training opportunities
• reliable working hours
• Possibility of quick entry
• good accessibility of the workplace with the ÖPNV

In your new job as IT Support / Service Desk Agent - you:

• actively optimizing the IT Service Desk processes
• analyze errors and provide troubleshooting
• create the necessary documentation in the ticket system
• process expert and reliable customer requests that enter via phone and email

Mirna Marini

puro Personalservicesservice GmbH Dultstraße 1 I 80331 Munich

Tel.: +[for phone number see the original ad] [for e-mail see the original ad] www.puro-personal.de

Department(s): IT

Good reasons for your new job about puro

Looking for a reliable partner for your professional future? With us you are right! With an impressive kunu score of 4.4 (as of June 2025), we stand for quality and trust in the staff service. But what makes us really better?

Personal care: From the very beginning to far beyond the application process, we offer you a personal care that looks like it. With your own contact at your side and accompanying coaching, our candidates never feel left alone. We understand that every applicant is unique and take the time to really understand you and your individual career goals.

Free service: Full support and advice are available free of charge. It will be invested in your future without cost for you.

Professional processing of your documents: We bring your core competencies to light – both content and layout. Our goal is to get the best out of your profile and present you optimally on the labour market.

Career advice: Our expertise in wage negotiations and the assessment of future career opportunities give you the security you need for the next step in your career. We support you in setting and achieving both short and long-term career goals.

Openness and transparency: We attach great importance to open, honest and transparent communication. You will always know where you stand and what comes next. Our processes are clearly defined and we inform you about all possibilities and steps.

Estimate and diversity: We offer you an appreciation of a diverse team – discrimination has no place with us. We celebrate diversity and are convinced that it leads to more creative and effective working environments.

Dedication to privacy and confidentiality: Your personal data and information will be treated with the utmost care and in accordance with the current data protection laws. Your trust is our highest asset.

Tailored job placement: We take the time to understand exactly what you are looking for and what competencies you bring to present you job offers that really fit you. No inappropriate positions or companies that do not meet your expectations.

Convince yourself of our expertise and the quality of our care. Take advantage of our many years of experience and apply today. For at www.kunununu.de it says: We are really good! With us on your side, your professional future is no longer in the way.

Joblocations:

60308 Frankfurt am Main, HESSEN, GERMANY