Customer Service Employee (m/f/d)

Company description

With approx. 163,000 customers, more than 550 employees and a balance sheet total of around 4 billion. We are one of the largest cooperative banks in Germany. Representative customer and market orientation as well as qualified employees are our strengths.

For the area of omnichannel and sales management, we are looking for an employee (m/w/d) in the Impulsbank for our Customer service Full time Objective of the job The aim of the position is to develop a modern, cross-channel customer support with a clear focus on service quality, sales success and digital transformation. The focus is on strengthening the digital affinity of the customers and the targeted promotion of the use of self-service offers. A high level of consulting quality is ensured and customer satisfaction is sustainably increased by efficient and as close as possible to customer requirements. Your tasks Sovereign and professional communication via all relevant channels, in particular in branch, phone, chat and video format Embossed service orientation in customer contact and targeted use to address sales topics and to strengthen self-service use Competent and secure support of customers in banking and online banking topics as well as in account openings Proactive customer approach and demand-oriented consulting within the defined product module Ensuring high service quality and customer satisfaction

We wish you Senior Account Manager (m/w/d) First experience in customer service or customer consulting Embossed customer and service orientation Communication strength as well as a friendly and safe occurrence Self-employed and structured work

We offer you 30 days holiday, as well as bank holidays on 24.12. + 31.12. and possibility to 5 additional days 13. salary and overtime compensation Assets Personal and professional education Health promotion and prevention, benefits in sports and leisure activities, bike leasing, food checks, Sabbatical & v.m The body is first occupied for a period of 1.5 years. Our goal is long-term cooperation. In the event of a corresponding personnel requirement and the existence of the necessary conditions, there is the possibility of taking over into an indefinite employment relationship. Please apply to us on our homepage, specifying your salary presentation, as well as a possible entry date.

Thi-Sina Ossowski, Regional Director, (tel. 04108/466-374) is available for questions about this job description.

Apply now

Company description

With around 163,000 customers, more than 550 employees and a balance sheet total of around 4 billion. We are one of the largest cooperative banks in Germany. Representative customer and market orientation as well as qualified employees are our strengths.

For the area of omnichannel and sales management, we are looking for an employee (m/w/d) in the Impulsbank for our Customer service Full time Objective of the job The aim of the position is to develop a modern, cross-channel customer support with a clear focus on service quality, sales success and digital transformation. The focus is on strengthening the digital affinity of the customers and the targeted promotion of the use of self-service offers. A high level of consulting quality is ensured and customer satisfaction is sustainably increased by efficient and as close as possible to customer requirements. Your tasks Sovereign and professional communication via all relevant channels, in particular in branch, phone, chat and video format Embossed service orientation in customer contact and targeted use to address sales topics and to strengthen self-service use Competent and secure support of customers in banking and online banking topics as well as in account openings Proactive customer approach and demand-oriented consulting within the defined product module Ensuring high service quality and customer satisfaction

We wish you Senior Account Manager (m/w/d) First experience in customer service or customer consulting Embossed customer and service orientation Communication strength as well as a friendly and safe occurrence Self-employed and structured work

We offer you 30 days holiday, as well as bank holidays on 24.12. + 31.12. and possibility to 5 additional days 13. salary and overtime compensation Assets Personal and professional education Health promotion and prevention, benefits in sports and leisure activities, bike leasing, food checks, Sabbatical & v.m The body is first occupied for a period of 1.5 years. Our goal is long-term cooperation. In the event of a corresponding personnel requirement and the existence of the necessary conditions, there is the possibility of taking over into an indefinite employment relationship. Please apply to us on our homepage, specifying your salary presentation, as well as a possible entry date.

Thi-Sina Ossowski, Regional Director, (tel. 04108/466-374) is available for questions about this job description.

Apply now