IT Service Manager - Service Management (m/f/d)

You build trusted customer relationships and are their central contact persons around our managed services. You carry out regular service and strategy meetings with the customer, present key figures and guide improvements together. You accompany the customer in changes in IT operations, transformations and extensions of his service landscape. You recognize cross- and upselling potentials, work closely with the sales team and thus bring our services forward. You monitor service quality using SLAs and KPIs and make sure that our services meet the customer's expectations - and our ISO 20000 standards. You actively contribute to living and developing our ISO 20000 processes.

Multiannual experience in IT Service Management or Managed Service Environment Knowledge of ITIL processes and the Lifecycle Service High customer orientation and communication strength at all levels - from IT management to CIO Secure appearance in service reviews, customer appointments and escalation talks Basic technical understanding and ability to understand complex topics Analytical, Structured Operation and Joy in Relationship Management Very good knowledge of German and English You are a moderator, consultant and designer - and want our customers not only to use services, but to experience success.

Further development: With an extensive range of Bechtle Academy, individual career planning, expert: in-house and management programs, manufacturer certifications and much more, you are constantly developing and never standing. All-round careless package: Your future is important to us. This shows our attractive occupational disability insurance and occupational retirement with a grant of up to 100 percent. Security: As a future-oriented employer, you benefit from a secure and unlimited employment. Team: The cohesion within our versatile team distinguishes us. .