Verti Versicherung AG | Germany | 10xxx, 14xxx, 13xxx, 12xxx Teltow bei Berlin | Permanent position | Part time - flexible / Full time / Home office | Published since: 07.01.2026 on stepstone.de
Contact Center Controller (m/f/d)
Would you like to become part of a dynamic team at one of the leading insurance companies in Germany? We are looking for a dedicated and motivated Contact Center Controller (m/w/d) for Vendor Management in the Contact Center area. Vendor Management is responsible for managing and monitoring outsourcing partners to ensure an optimal service for customers and achieve the goals set.
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Your tasks • Your profile • What we offer
Daily analysis of performance indicators and compiling meaningful reports for management Early detection of deviations and derivation of appropriate measures for process improvement Development of existing control tools and control aids Close cooperation with other departments to interpret results and identify optimization potentials Participation in capacity planning, operational forecast and budget processes Examination and approval of external service providers in the Contact Center area
Complete training or studies – ideally related to business, finance or controlling – or comparable qualification At least 5 years of professional experience in Operations Controlling Experience in analyzing complex data and deriving recommendations for action Secure handling of Microsoft Office, Power BI and SQL Server Knowledge of contact center tools such as Genesys or Avaya Good knowledge of English (at least B2)
Flexible & hybrid work: Unlimited employment contract with an annual leave entitlement of 30 days and in addition on 24.12. and 31.12. Free 39-hour week Flexible working hours and hybrid model: Modern, ergonomic workstation with a mix of presence and mobile work – as your work area produces. Release options and Sabbatical Further education & career: Verti Welcome Day and targeted incorporation Various training opportunities and career opportunities through our Verti Academy Working in international teams within the MAPFRE Group Health and well-being Company's own gym and various sports and health services (including massage and physiotherapy, company doctor, active break design) Team events such as participation in running events, regular volunteering actions, after work, etc. Diversity & Sustainability: We are signatories to the Charter of Diversity, and to the right of chance at work. Gender Pay Gap? Not at Verti! entitlement to a social day per year for the exercise of private, voluntary commitment Responsive handling of resources - we are currently focusing on becoming climate neutral
Location
 | Verti Versicherung AG | |
| 14513 Teltow bei Berlin | ||
| Germany |
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