ZBI Zentral Boden Immobilien Gruppe | Germany | 10xxx, 14xxx, 13xxx, 12xxx, 91xxx, 60xxx, 65xxx Erlangen, Berlin, Frankfurt am Main | Permanent position | Full time / Home office | Published since: 20.05.2026 on stepstone.de
Customer and claims service manager in the office, location Erlangen, Berlin or Frankfurt (m/f/d)
With more than 25 years of experience in the residential real estate market, the ZBI Zentral Boden Immobilien Group is considered one of the leading German specialists in residential real estate. Since 2002, the Erlanger Emissionshaus has successfully designed real estate funds for private and institutional investors. The ZBI Group is pursuing the objective of strengthening participation, long-term viability and liability in the form of a new ‘value community’ for investment and housing. Currently, around 650 employees work at the ZBI Group at around 20 locations in Germany and Luxembourg. Currently, about 43,000 residential and commercial units are managed by the group of companies. The transaction volume implemented so far is around EUR 12 billion. .
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Your tasks • Your profile • What we offer
Fully accompanying damage processing together with internal departments and external partners Introduction of quality assurance measures by establishing damage controlling and management Maintaining the new and existing business as well as leading service-oriented correspondence with our internal and external partners Participation in structural process optimizations Data and document management in the IT systems Required administrative activities
Account Manager (d/m/w) Multiannual relevant professional experience in the field of material damage processing, ideally you also have knowledge in application and contract processing Basic technical understanding for digital processes Communication strength and correspondence security High intrinsic motivation and flexibility High level of self-organisation and service orientation Structured, conscientious and reliable operation Organizational skill Hands-on mentality and quick understanding
Mobile work Flexible working hours and sliding days Regular training and further development within the company An unlimited employment contract in a successful real estate company Grant for private pension provision Employee participations Job ticket Employee benefits program ... and the #TeamZBI
Location
 | ZBI Zentral Boden Immobilien Gruppe | |
| 24103 Erlangen, Berlin, Frankfurt am Main | ||
| Germany |
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