Clerk (m/w/d)

Оccupation: Merchant - office management

Hamburger Energienetz GmbH is a privately organised energy distribution network operator owned by the Free and Hanseatic City of Hamburg. The company was created from the merger of electricity grid Hamburg and gas grid Hamburg in September 2024. You process the data exchange processes (e.g. GPKE) and make sure they run smoothly. You enter the billing in areas such as measuring point operation, network usage, multi- and low performances and make sure that all processes take place correctly and promptly. In receivable management, you take responsibility for the measuring station operation and contribute to the clarification of open items. The collection and maintenance of master files is also part of your task to ensure data integrity and accuracy. You process customer complaints and find solutions that meet the needs of our customers. In addition, you support IT testing after process adjustments to ensure functionality and efficiency. You are aware of the written and telephone support of our customers and market partners to ensure a high service standard.

You have a successfully completed commercial training and thus provide a solid basis for your professional career. With your experience in customer service, ideally in the energy industry, you are perfectly familiar with the requirements and expectations of customers. You have a well-founded knowledge in the processing of data exchange processes, which allows you to make them efficient and error-free. You are trained to use MS Office and SAP IS-U in a targeted way. Your strong customer and service orientation ensures that the needs of our customers are always the focus. A careful way of working and teamwork skills will help you to create a positive working environment Flexible work - Design your working time variably according to your individual needs, office and mobile work.

Safe workplace - Work in the beautiful Hanseatic city of Hamburg with a local and secure employer.

30 days off

Joblocations:

22177 Hamburg, Bramfelder Chaussee 130, HAMBURG, GERMANY