Cloud Support Specialist (m/f/d)

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 employees, we help companies optimize their software investments, modernise applications and unlock the full potential of cloud, data and AI.

What makes us think people are at SoftwareOne. We enable cooperation across borders, promote continuous learning and create space for development in a constantly changing technology landscape. Whether your focus is on technology, customer success or business operations – your ideas count and your contribution makes a difference.

Be part of a global team in which you develop your skills, work with leading technologies and create real added value for our customers.

Do you enjoy supporting sales teams in technical questions and finding solutions for customers? Do you want to ensure a smooth onboarding experience for cloud customers and actively contribute to customer satisfaction? Looking for a role that connects customer contact, problem solution and knowledge transfer?

Cloud Support Specialist (gn) Full time | unlimited | Leipzig | from now on

In this role, you take responsibility for the operational support of the sales team and our customers in the area of cloud services. You help to ensure a smooth onboarding process and make sure that our customers can quickly benefit from the benefits of major cloud providers (Microsoft, AWS, Google). Your expertise in the cloud sector allows the sales team to concentrate fully on the sale while supporting your knowledge in the background.

Your tasks Sales Support & Technical Advice: Supporting the sales team to clarify technical issues and challenges Customer Onboarding & Ordering Processes: Ensuring an Efficient Onboarding and Ordering Process for Cloud Customers Customer Enablement & Self-Service: Customer Support in Using the Client Portal and Promoting Self-Service Solutions After-sales support: support for downstream customer requests and close cooperation with sales to find solutions Training & Knowledge Transfer: Training and Presentations on Cloud Themes and Internal Tools for Teams and Customers

Knowledge and skills

Analytical skills: Analytical thinking as well as fun in data acquisition and analysis International environment & flexibility: joy in working in an international, dynamic environment and openness to new challenges Service & solution orientation: Impressed service and solution orientation with the pleasure of solving problems and optimizing processes Language knowledge: Very good knowledge of German and English in word and writing For us, you're more than your qualifications. We are looking for individual talents that want to grow. Even if your profile only matches 70%, don't hesitate - your uniqueness is exactly what our team needs!

Our employees are our most important capital and we are committed to making you feel comfortable with us: An open and trusting corporate culture with joint events, actions and a strong team together awaits you.

You work flexibly – with confidence work time and the ability to work on a mobile or home office

30 holiday days and Sabbatical option

For your professional and personal development, you will find a wide range of training opportunities and our internal learning portal

Individual coaching offers and psychosocial advice

We support your well-being with various health and sports offerings – through grants to EGYM Wellpass or local fitness offerings

You can participate directly in the company's success through our employee share program and our recommendation program

We don't have a dress code – just wear that where you feel comfortable

All other benefits: https://www.softwareone.com/de-de/karriere/dach/benefits