Markant Gruppe | Germany | 77xxx Offenburg | Permanent position | Full time / Home office | Published since: 19.03.2026 on stepstone.de
Application Manager - im Service Management (m/f/d)
As an Application Manager in Service Management (m/w/d), you will address the systems and process solutions that Markant uses for IT Service Management and customer service and support internationally. You are responsible for ensuring that these work efficiently, safely and smoothly. .
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Your tasks • Your profile • What we offer
You take over the operation, optimization, customization and further development of the service management systems and processes of the Markant including the B2B customer support portal. You take care of the inclusion of requirements for service management systems and the design of solutions in cooperation with internal teams and with external service providers. You work closely with the adjacent IT teams, service providers as well as the product, service and support teams in implementing service processes. You conduct data analysis to gain insights into improving service quality and more efficiency. You ensure compliance with existing data protection, information security and other compliance requirements in the service management systems. You create and provide documentation for the systems and solutions, including technical specifications, operating manuals and operating instructions. You take the support for the users of the service management system through consulting, analysis and troubleshooting. You will participate in defining the objectives and milestones for service management as well as in reports on development progress.
You bring first experiences as an application manager of SaaS solutions and customizing standard software, preferably with service management systems. You have knowledge about service management tools, ITIL4 (IT Infrastructure Library) and service processes. You have experience in programming with Python or comparable programming languages as well as Postman. You understand the requirements of product, service and support teams in the service processes as well as the requirements and needs of users of the support portal. You are a team-ready, communication-strong and bringing together presentation skills. You have a pronounced problem-solving capability and analysis competence. You work independently, customer-oriented and service-conscious.
Employer-funded occupational pension schemes Workplace environment at the pulse of time (including height-adjustable desks) Corporate Benefits Partner Inviting, employer-funded operating restaurant Flexible working time model Hansefit Mobile work Free company parking with direct access to the Markant campus Free drinks (water, coffee, tea) Staff Events
Location
 | Markant Gruppe | |
| 77650 Offenburg | ||
| Germany |
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