SOLARWATT GmbH | Germany | 01xxx Dresden | Permanent position | Full time / Home office | Published since: 11.02.2026 on stepstone.de
Customer Service / Support Staff (m/f/d)
Solarwatt is the pioneer in the field of solar-driven sector coupling. We are the lifelong companion for people who want to provide their home or their company with clean energy - through solar power, sustainable heat and electric mobility. With our holistic system of photovoltaic systems, heat pumps and e-car charging solutions, we offer our customers an innovative self-sufficiency. As a strong regional partner with decades of expertise, we cover the entire value chain – from the production of the components to the planning and installation of the PV systems to all-round care and maintenance at numerous locations in Germany. .
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Your tasks • Your profile • What we offer
You support our after-sales team in the processing of customer requests and provide solution-oriented communication with installers, solar-watt partners and end customers Inquiries are maintained in our CRM system by you, prioritize them and forward them to internal specialist departments or suppliers in a structured manner You can help with the installation and administration of our Energy Manager as well as in the call commissioning of our devices The advice of our customers, including additional services such as complete protection or our recommendation program, is also one of your main tasks
Complete training in commercial or technical fields (3–3.5 years - for example industrial merchants, businessmen for office management, hotel merchants, information electronics, technical system planner) minimum 2 years of professional experience in customer service / customer support You have very good German knowledge (C2) and solid English knowledge (B1) Technical understanding, service orientation and the ability to keep a cool head even in stressful situations are among your strengths Communication strength, empathy and team skills complete your profile
permanent employment in fulltime 30 days of annual leave and special leave for certain occasions flexible working time model: sliding time Job ticket or Grant to Germany Ticket Jobrad Home Office option Grant to the Home Office Equipment 20 % disability insurance grant 20 % contribution to occupational pension schemes Staff - advertising - staff program incl. Setting premiums Advantages for Solarwatt Products Training and further development possibilities modern work equipment such as work handy, laptop or tablet also for private use free parking and free use of charging stations for electric cars in our underground garage
Location
 | SOLARWATT GmbH | |
| 01109 Dresden | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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