Specialist, Technical Customer Service

Processing, recording and tracking of warranty and complaint cases Support and support of customers and service partners in all service and complaint related concerns Coordination, analysis and solution finding in technical complaints Organisation and planning of service operations and service appointments Creation and maintenance of service-related material requirements in the ERP system Processing customer requests and support for sales in technical questions and complaints (including CRM/EMT) Close cooperation with internal interfaces to ensure efficient service processes Active participation in the continuous improvement of product and service quality Market observation and structured feedback to relevant departments

Completed commercial or technical training in the SHK environment, for example as a installer with commercial experience or further training for the sanitary master Multiannual relevant professional experience in the sanitary industry, ideally in the service or complaint environment Found experience in dealing with customers, preferably in complaints or complaints. Complaint management Impressed customer and service orientation as well as a solution-oriented working style Communication strength, enforcement capacity and team capability coupled with high load capacity Safe handling of popular MS Office applications

With us you can create the “Perfect Flow” for people, products, processes and your career Benefit from the dynamics of a global company in a flexible and collegial environment We support your personal and professional development and give you the space to introduce and implement your ideas An attractive remuneration and operational performance, including Jobbike leasing, occupational retirement and flexible working hours A working environment with state-of-the-art technical equipment that enables efficient and comfortable work