Elis Deutschland | Germany | 03xxx Lübbenau/Spreewald | Permanent position | Full time | Published since: 30.07.2026 on stepstone.de
Customer Service Manager – B2B (m/f/d)
Elis is Europe's leading expert in textile services. More than 60,000 people at 480 sites in 31 countries ensure that the textile supply concepts of approx. 400,000 customers run world-wide as at the lapel. A brilliant performance of our employees who deserve our respect! In Germany and Austria, our 49 locations ensure that customers from hotels and gastronomics, health and industry and trade are provided with rental textiles. The head office in Hamburg supports the declines with central services and ensures frictionless processes in the background. In this way, the best conditions are created for local operations in various sectors. This concept is not only economic, but also sustainable - and is on a constant growth rate. We are looking for you indefinitely as Customer Service Manager (m/w/d) – B2B for our location in Lübbenau/Spreewald. .
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
Support and develop business customers: Responsibility for strategic support and further development of our B2B customers from the hotel and healthcare sector Price and contract talks lead: plan and conduct annual talks and make price negotiations with existing customers successful Identify growth potential: Analyze existing customer relationships and recognise and exploit opportunities for sales and business development Team lead and further develop: Five employees in the indoor and outdoor services accompany, promote and motivate professionally and disciplinaryly Ensure customer satisfaction: ensure long-term and partnership cooperation with our business customers Coordinate interfaces: work closely with sales, production and logistics to ensure smooth customer support
Education: Completed commercial training or degree in the field of (company) business, marketing or comparable Experience: Multiannual professional experience in the field of customer service or Key Account Management, ideally with strong reference to the field of B2B Leadership competency: Experience in the leadership of small teams (currently five employees) and the pleasure of leading teams, e.g. as key account manager (m/w/d) – B2B, Teamlead (m/w/d) Customer Experience, Team Leader (m/w/d) Customer Experience, Head of Customer Service, Head of Division (m/w/d) Sales o. Negotiating skills: communication strength, enforcement ability and a structured, solution-oriented way of working Customer orientation: Embossed customer orientation and service readiness Analytical Skills: Strong Analytical Skills and Problem Solution Competence
Occupational pension Local social and special services, such as B. an occupational pension scheme Company Bike Grant to the dream bike as part of our company bike program Corporate Benefits Employee discounts for various promotions and brands Company cars Cars (VW, Škoda or BMW) which may also be used privately System-relevant and future-proof Our work creates reliable perspectives Attractive, variable pay model Attractive pay model with the possibility to earn more in addition to the basic salary by personal services
Location
 | Elis Deutschland | |
| 03222 Lübbenau/Spreewald | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad