Frigo-Trans GmbH | Germany | 67xxx Fußgönheim | Permanent position | Full time | Published since: 17.06.2026 on stepstone.de
Service and Support Desk – First Level (m/f/d)
At Frigo-Trans we ensure that vital pharmaceutical goods are safely stored and transported in a temperature-controlled manner and reach their recipients throughout Europe on time. For our customers from the pharmaceutical industry, we offer the highest quality standards in the logistics industry. We are proud of this and we achieve our goals because we can always count on our unbeatable team from many capable and dedicated colleagues. Our IT team is the digital backbone of our company. It ensures that our complex logistics processes work smoothly. For this area we are looking for you as the first contact point for our employees on all technical questions and challenges. .
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Your tasks • Your profile • What we offer
Central contact person: You are the single point of contact for all IT technical questions of our employees – by phone or via our ticket system. Disruption management: You take over the adoption, collection, classification and processing of IT posts as part of the 1st level support. Problem solution: Analyzing hard and software problems (e.g. on PCs, laptops, mobile devices as well as printers and scanners in the warehouse) and eliminating yourself. Hardware deployment: The installation, configuration and output of new IT workstations and end devices is in your hands. Access Management: You set user accounts, manage them and assign access rights (e.g. in Active Directory / Microsoft 365). Interface function: More complex issues are targeted at our 2nd level support or external service providers. Knowledge Management: You’re puggling with our IT documentation and you’ll start understandable instructions for our users. Support protection: After a thorough introduction, you support the team with a remunerated readiness
Background: A successfully completed IT training (e.g. specialist informatics) or corresponding professional experience – also cross-comers with strong IT affinity are welcome to us! IT knowledge: You bring well-founded user and support knowledge in the common Microsoft operating systems (Windows 11) and in MS Office / Microsoft 365. Technical understanding: Basic knowledge in the field of hardware, network technology and mobile devices is required. Personality: You are convinced by strong service and customer orientation, reliability and real team spirit. Working: You are happy to help others. You also maintain patience in stressful moments, communicate clearly and always work structured and independent. Languages: Very good knowledge of German in word and writing are required, good knowledge of English is a plus.
A secure workplace in a future-oriented, ever-growing company Further development and training in the field of network infrastructure and cloud technologies 30 days holiday per year Annual performance-related premiums Grants for occupational pensions and benefits Attractive personal training opportunities Private parking Cycling leasing (Jobrad) Company fitness with EGYM Wellpass Corporate Benefits
Location
 | Frigo-Trans GmbH | |
| 67136 Fußgönheim | ||
| Germany |
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