Air Logistics Customer Care Specialist (m/w/d)

Are you looking for an exciting challenge at number 1 of the air freight? Then don't hesitate and start with us at our Dresden location. We look forward to your application. As the first contact person:in air freight questions, you will be responsible for customers, create offers and control the entire order process. You maintain proactive customer relationships, drive new business forward and ensure smooth handling with your friendly, open way.

They act as the first contact person for our customers and partners in the field of air freight Based on the motto “Your customers are your success”, you will be responsible for your customers throughout the process and keep them up to date You customize customer requests and create offers You control the order processing from order acceptance, document verification until the end of the consignment They work closely with all operational departments, sales and in particular customers and carriers Proactive customer support and sustainable solutions to ensure a long-term and partner customer relationship are of course for you They develop new business, expand the portfolio of our existing customers and actively work on customer recovery

You have a successfully completed commercial training or a comparable qualification You have already gained first professional experience in customer service, ideally in transport and forwarding They are familiar with office programs and do not have a barbarity with new systems You will support your customers with an open, communicative and friendly way They are an organizational institution and have good time management The work in a strong team is fun for you Good knowledge of German and English facilitate communication with global partners

Conditions: performance-based compensation, holiday allowance and profit-sharing Flexibility: flexible working hours for a good reconciliation of leisure and work Health promotion: sports and wellness offer, occupational health insurance, bicycle leasing with JobRad, consulting services for e.g. work-life balance, location-specific actions Benefits in asset formation in pension schemes, bank savings plans and investment funds Facilities & working environment: parking, easy access to public transport, canteen Perspective: Training offers for professional and personal development such as language courses and development programs Discounts: various advantages for numerous cooperation partners in the fields of fashion, leisure, electronics, living & Co. Teamwork: family working atmosphere in large companies, various team and company events, advertising program for new employees incl. Premium JOBV1_EN