IT-Application Manager*in ServiceNow

Union Investment is known for outstanding asset management expertise and thus one of the leading investment fund companies. As part of the cooperative finance group, we have been offering private individuals and institutional customers sustainable investment solutions since 1956 with the aim of increasing the wealth of our more than five million investors.

Our culture is characterized by a high level of performance and partnership. With us all employees bring their own history. It is self-evident for us to create a working environment in which people with different genders, from different age groups, with physical impairments, different sexual orientations, social and cultural backgrounds, ethnic affiliations and religions can be themselves. We appreciate this diversity and create a community to which everyone makes a valuable contribution.

Our ServiceNow platform brings you to the next level: ServiceNow as a real decision-making system, AI-assisted, audit-proof and with noticeable impact on stability, time-to-restore and delivery quality. You work in the context of Platform & Workplace Services at the core of our digital workplace – with strong mandate, clear roadmap and free space for your ideas. Your core tasks include: As part of the ServiceNow team, you have end to end management for the platform in change and run – from data model and governance to health dashboards. You are responsible for testing management on the ServiceNow platform and empower the team and the main stakeholders to use the process You contribute significantly to Incident Management to ServiceNow, incl. control of external 2nd-LvL support You enable employees through training and advice on ServiceNow and CMDB – you make complex topics understandable and effective. You pay attention to the configuration of modules, the mapping of processes and the use of out of the box functions on conformity - instead of Custom. You use ServiceNow Now Assist, AI Search & Predictive Intelligence to accelerate data quality, incident/change processing and knowledge management – incl. Al agents.

Complete university studies of (economic) informatics or a well-established IT training Extensive practical experience with the ServiceNow platform, the underlying Common Service Data model and the associated ITSM processes First knowledge in another ServiceNow module: ITOM, TPRM, SecOps or IRM, as well as additional knowledge in ITSM as a basic module Experience in implementing or managing ServiceNow modules Knowledge in higher programming languages, preferably JavaScript, and knowledge in REST/SOAP and HTML/CSS A working method characterized by partnership, appreciation and enthusiasm and team spirit Mobile work is very self-evident, as is the majority presence on site in our modern offices in Frankfurt am Main. We also welcome diverse educational backgrounds and work experiences. We are open to talents whose CV at first glance does not fit 100% with the requirements in our job ad. We offer the appropriate framework conditions to fully develop their individual potential.

In addition to our attractive work environment, there are also numerous other benefits and social benefits such as Mobile and flexible work Free Germany Ticket as a Job Ticket Attractive operating restaurants and coffee bars at Frankfurt and Luxembourg locations Granted lunch Free drinks at work Occupational pension Assets Employee conditions within the framework of the cooperative financial association Childcare allowance Various offers on the topics of fitness and health (e.g. Wellpass, Internal Sports and Health Care) Various leasing offers (e.g. bicycle or tech leasing) Further education Modern working environments, including a first-class IT equipment and much more! Benefits may vary according to company and location. .