Complaint Management Clerk full-time or part-time (m/w/d)

BANK. This is our claim as an employer. We rely on modern and agile procedures. This means that we work together as a team and are open to new ideas. Our customer center in Duisburg is the largest location of our bank. Around 2,000 employees take care of customer concerns and ensure that all processes run round. We inspire our customers with solutions and services that match their lives. We are working on one of our most important goals - a high customer satisfaction. Be part of our strong team. We believe that we can all learn from each other and forward mutual feedback. With us you can bring your diverse facets and strengths. A pronounced duz culture? For us, of course. Your TasksResponder for customer complaints, feedback and service requests that are directly incoming and forwarded via specialist departments Processing of written customer correspondence by letter and email Implementation of a - and outgoing telephone conversations with customers Solution-oriented processing of concerns to promote long-term customer satisfaction Ensuring a positive customer relationship

Your profileYou have a completed commercial training - ideally with experience in the field of current accounts, credit cards or complaint processing You are safe in written communication and writes texts largely safe and error-free You think solution-oriented and can represent your choices to our customers You work carefully, quality-conscious and structured You are a team capable and willing to take responsibility for your tasks You have very good MS Office skills and bring a secure, address-oriented communication behavior with

Flexible work: You can work part of your working hours at home office. Contract: You receive an indefinite contract with 30 holiday days. Working hours: You have the opportunity to work in full or part-time (from 20 hours a week). Pension provision: You will receive an employee-funded occupational pension scheme and many additional benefits. Introduction: We make you fit for your future task with us and work on all important topics for several weeks with the help of our on-site integration teams. Development: You want to evolve? With us you have many possibilities. Your leadership looks with you what you need for your individual development. Central location: You work centrally located in walking distance to Duisburg Main Station. To facilitate your arrival, you will receive a discounted Germany ticket. JOBV1_EN