Team Leader IT Service Management (m/f/d)

Your energy, your future, your job at wpd. We have been developing and operating onshore wind and solar parks successfully for almost 30 years and are one of the leading companies in the renewable energy industry. For us, conscious handling of the environment also means an awareness of our employees who contribute to the development of the company every day. Together we want to make positive changes. For us. For the energy transition in Germany and worldwide. Become part of our IT team in Bremen Teamleiter IT-Servicemanagement (m/w/d) Your tasks with us: Take over the team management of our User Helpdesks (1st level support) with currently 5 team members at national level Optimization and control of ITSM processes including interfaces to individual IT areas Responsibility for ITSM processes in the ITSM solution used on the basis of Salesforce and its continuous professional development and development Further development of the existing IT service catalogue and development of SLAs for internal and external IT service providers Creation of reporting, quality assurance as well as service and process optimization in IT operation based on relevant KPIs Your profile: Complete study of business management, computer science or comparable training Professional experience in operating IT landscapes with approx. 2,000 end users, several international locations and the usual downstream IT infrastructure Self-working and the ability to plan, implement and convince complex change processes Passion for the design and design of IT service management processes Very good communication capability, even against technical lay Very good knowledge of German and good English in word and writing Embossed startup mentality: customer orientation, lived agility, sense of responsibility, questions of routines and work at eye level Interest in regular training Our Benefits: Open doors, flat hierarchies and space for your ideas in a friendly, modern working environment Unlimited working relationship in a company on growth rate Trust work time and Mobile Office Regulation 30 days holiday, increased by unpaid holidays possible Comprehensive installation including onboarding app Continuing and continuing training Business bike leasing (Businessbike) and corporate fitness (EGYM Wellpass or Hansefit) wpd goes green: our employees actively participate with innovative ideas for climate-conscious work Germany ticket (street stop outside the door), car parks incl. e-load stations Additional employee benefits: asset-effective services, subsidised occupational pensions, employee premium Exceptional corporate events, team events, sporting events and leisure activities About us: Started in 1996 as a two-man operation, 1,400 employees are now engaged in a total of 32 countries in Europe, in North and South America and Asia and contribute significantly to the protection of our climate. In Germany, we take responsibility for a better future at 18 locations.

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