Customer Success Specialist (m/w/d)

DISH was founded in 2015 as a wholly owned subsidiary of METRO AG to develop digital solutions that contribute to the success of HoReCa customers (hotels, restaurants and caterers). DISH offers competitive solutions for some of the industry's most pressing challenges. More than 330,000 gastronomics in 16 countries are already using DISH's digital solutions to improve their business results.

As a Customer Success Specialist, you lead our customers (m/w/d) to success with our digital products. In addition, you focus on your actions and live the customer-centric approach with heart. Your technical understanding as well as your ability to quickly associate information allows you to familiarize customers with our digital solutions. Your tasks: Accompanying the onboarding process of new DISH POS customers (gastronomy), including the complete digital construction of the cash register system Building an effective customer relationship by phone and email, providing support, guidance and advice regarding products and services Active contact with new DISH POS customers Training of DISH POS customers after delivery of the cash register system Ensuring the timely and optimal provision of our solutions according to customer needs and objectives Support for difficult customer requests or trouble scaling as required

proven experience in a call center environment, additional gastronomy experience of advantage High technical know-how - including the self-evident handling of cash systems, Windows and CRM systems is advantageous Good engagement and motivation for customer support and customer centricity German knowledge of C2 level (native language is a big plus!); English fluent

We live a culture of action and results. In our dynamic and fast-paced environment, we are always one step ahead and transform ideas quickly and efficiently into reality. We are respectful and support each other so that everyone is encouraged to contribute to the success of DISH and grow personally. Our flat hierarchies promote open communication and cooperation - great ideas can come from everyone, regardless of the role and position. We trust our employees a high degree of responsibility. From the start, you have the freedom to make decisions and drive forward projects that shape the future of the HoReCa sector.

In addition: Private pension, JobRad, DISH Sports Club with gym on campus, Corporate Benefits, Access to METRO markets JOBV1_EN