Lead AI Manager (m/f/d)

As Lead AI Manager (w/m/d) at our locations in Karlsruhe or Frankfurt, you are driving forward the practical implementation and further development of AI-based solutions along the entire customer journey in the existing customer business. Developing together with specialist areas, product teams and technology units You can measurably improve specific applications, sales, customer communication and data-based decisions. The focus of the role is clearly on hand-on implementation, operationalization and the successful introduction of AI-based solutions in the operating daily business.

Your tasks include: Development and implementation of AI-based solutions to optimize sales performance, tariff change processes, retention and Churn prevention. Development of AI-driven approaches for campaign management, customer communication and personalized customer journeys - especially with regard to customer address, offer control and contact frequency. Introduction and further development of next-best action mechanisms for intelligent control of sales and service processes across all communication channels. Close cooperation with product, technology, data and sales teams to translate technical requirements into scalable AI applications. Control and support of the implementation of AI-Use-Cases - from idea development to testing and rollout to operational use - including a structured, iterative “Test-and-Scale” approach. Analysis of existing processes and identification of specific optimization potentials by using AI/KI. Building and further development of “Talk-to-your-Data” (Sales Focus) and performance analytics solutions to make data-based analyses and decision-making processes easier, faster and more efficient for specialist areas and management. Accompanying the transfer of new solutions to operational operations and hypercare support of the departments in the use of data and AI-based applications in daily business. Ensure measurable results through the continuous analysis of relevant KPIs and performance data.

Successfully completed studies, ideally focusing on business informatics, AI, business management or comparable discipline. Practical experience in implementing data and AI-driven solutions with measurable business impact. Found experience in CRM, Customer Lifecycle Management, e-commerce, online sales, campaign management or digital customer communication. Strong commercial understanding of sales control logics, customer value models, conversion optimization as well as retention and Churn mechanisms. Finded knowledge of modern AI and data approaches, especially advantageous: Next-Best action Predictive Analytics Personalization & intelligent customer communication Campaign Performance Management Recommendation Engines & Decisioning AI-based segmentation and customer targeting

Experience in the operation of AI-Use-Cases - from conception to testing and KPI measurement to productive rollout and scaling. Safe handling of data-driven decision-making processes as well as a good understanding of relevant KPIs and performance media. Impressed understanding of operational processes and their optimization through data, automation and AI. Experience in cooperation with cross-functional teams from Product, Tech, Data, Sales, CRM and Marketing. High levels of implementation, pragmatic hands-on mentality and the ability to drive themes autonomously and to anchor them sustainably in everyday operational life. Structured, analytical and at the same time solution- and result-oriented mode of operation. Very good communication and stakeholder management skills, especially in cross-departmental cooperation. Very good knowledge of German and English in word and writing.

• Attractive salary
• Strong community of team players
• Working hours of confidence with flexible classification and the possibility of working up to 40% mobile
• Numerous training options on- and offline
• Discounts on 1&1 products and for various leisure activities
• In-house restaurant
• Free drinks and fresh fruit
• Jobrad grant