Customer Manager Aftersales (f/m/x)

With our BMW, MINI, Rolls-Royce and BMW Motorcycle brands, we are one of the world's leading premium manufacturers of automobiles and motorcycles, as well as suppliers of premium financial and mobility services. For the Business and Others division at Düsseldorf we are looking for you as Account Manager (w/m/x)

CONSULTATION. PARTICIPATION Our aftersales teams make a difference every day - through their passion, business sense, communication skills and their sense of how we can make our customers happy. And all this in an environment that does not limit personal development and rewards commitment with appreciation and generous achievements.

At the BMW Niederlassung Düsseldorf you will find an exciting function in the service sector. Be part of a dedicated team that is characterized by excellent customer support and high service quality.

What do you expect? Your duties include professional greetings and care for visitors:inside, interested:inside and customer:inside with a high degree of customer orientation. You take over the appointment organization and advise customers in all questions regarding service, repair technology and their cost-effectiveness. You are the first respondent of the customers: You answer questions about vehicle status, explain invoices and answer the demand management of the orders. You are responsible for order preparation, processing, accounting and smooth processing of the customer order. Your customers will advise you both personally and digitally with regard to uncovered repair potentials and the acquisition of accessories and services. In addition, you will ensure the mobility of the customers: and take over the organization and commissioning of service providers.

What are you doing? Completed commercial or technical vocational training or Business expert:in or service consultant:in-qualification. First relevant professional experience. High social competence and communication skills as well as self-initiative. Customer-oriented and cost-conscious thinking and acting. High quality awareness, commitment and reliability. German and English skills. Driving class B or III Would you like to introduce and develop your skills in a dynamic environment? Apply now! Note: Please apply exclusively online through our career portal. Applications on other channels (including e-mail) cannot be taken into account.

What do we offer you? Outstanding projects with which we jointly shape the mobility of tomorrow. Various personal and professional development opportunities. Attractive, fair and efficient remuneration. High job security. Annual special payments such as holiday money, Christmas money and profitsharing. Flexible working time including 6 weeks of annual leave and overtime compensation. Discounted BMW & MINI conditions. Many other benefits see bmw.jobs/what we offer

Start date: 01.12.25 or by agreement Working time: Full time Position reference: 163245 JOBV1_EN