Freiberger Lebensmittel GmbH | Germany | 10xxx, 14xxx, 13xxx, 12xxx Berlin | Permanent position | Full time / Home office | Published since: 20.05.2026 on stepstone.de
Complaint Management Specialist - Quality & Customer Excellence
Freiberger Lebensmittel GmbH is one of the leading manufacturers of cooled and frozen pizzas worldwide. As a specialist for trade brands, we are delighted with our products every day by millions of people in more than 30 countries in Europe and in the USA, Canada and South Africa. Thanks to the most modern production processes, we produce over 4.5 million pizzas every day – consistently focusing on quality, diversity and innovation. Since 1998, the Freiberger Group has been fully part of Südzucker AG and is now represented with around 3,800 employees: in 13 locations in Europe and the USA. Our headquarters is in Berlin. Complaints are not annoying for you, but a real chance to make quality better? You also keep an overview when it becomes complex – and do you want to change things sustainably? Then you're right with us! For our headquarters in Berlin-Reinickendorf we are looking for you in full time as a specialist:in complaint management. At Freiberger we live quality with responsibility, reliability and team spirit – and yes, we mean that too! Specialist:in Advertising Management - Quality & Customer Excellence Berlin indefinite from now on Full time
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Your tasks • Your profile • What we offer
You control and coordinate our central complaint management for consumer, customer and raw material complaints across several production plants. You analyse complaints, take root causes and guide sustainable correction and improvement measures. You ensure uniform, structured and timely processing of all complaints. You are the central specialist contact for customers:inside, supplier:inside, works and internal specialist areas.You are generating complaint data, initial reporting, and guide action fields for continuous improvement. You actively participate in the digitization and further development of our complaint processes.
You have successfully completed a technical, scientific or food technology study or a comparable qualification. You bring at least two years of professional experience in quality or complaint management, ideally in the food industry or in a comparable environment. You have a well-founded knowledge of the causes analysis as well as process and quality management and are structuring and analytic about complex issues. You communicate safely and professionally in German and English in word and writing; further language skills, such as Polish or French, are of advantage. You work independently, structured and solution-oriented and keep track of different interests and interfaces. You enter in- and external contact persons with a strong communication and confident relationship: you enjoy developing processes and advancing digital solutions.
Security & perspective Crisis-proof workplace in the food industry Unlimited employment with long-term perspective Employer participation in occupational pension schemes Fair payment & additional services Attractive payment by transparent compensation model Holiday and Christmas money Maximum grant to asset-effective benefits Planability & working day Slide-time model with regulated working hours Option on mobile work (depending on task) 30 days holiday for rest and compensation Special holiday on special personal occasions Together, Health & Extras Friendly, humorous operating climate and strong teams Health services ink. Business sports and joint sports events JobRad, good access to the ÖPNV and free parking Discounts on our delicious pizza products
Location
 | Freiberger Lebensmittel GmbH | |
| 13439 Berlin | ||
| Germany |
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