Team Leader Debt Collection – Focus on Outbound Telephony (m/f/d)

Teamleiter Inkasso (m/w/d) Location: Hannover Type of employment: Full time Working model: Hybrid (2 days home office)

You can look forward to this You take over a central leadership role in our telephone collection and actively shape the performance, quality and further development of our outbound team. This combines modern leadership with operational responsibility and a clear focus on measurable results. You come from the call center, outbound or debt collection and want to take the next step into a responsible leadership position? Then we look forward to your application.

Leadership and professional development of our outbound debt collection team Control of daily telephone activities and ensuring high performance Key figures and performance management (e.g. availability, contact rate, productivity and results) Coaching of employees with regard to conversation management, immigrant treatment and final orientation Ensuring professional, solution-oriented and regulatory correct communication with debtors Optimization of outbound processes, workflows and conversation standards Analysis of performance data and derivation of concrete improvement measures Close cooperation with operating units, IT and other interfaces Participation in implementing our new collection system and telephony solutions

Multiannual experience in outbound telephony debt collection, call center or customer service Multiannual leadership experience, ideally in a call center, service or debt collection environment Experience in controlling teams using KPIs and performance targets Ideally knowledge in receivable management or Collection Embossed communication and coaching skills Sovereign handling of challenging conversation situations Solution-oriented, binding and at the same time strong communication Hands-on-Mentiality and Joy in Operational Team Control Safe handling of digital systems and good process understanding

Design freedom in a field with high strategic relevance Active participation in a central transformation project A modern working environment with hybrid models and digital mindset Further development through leadership programs, coaching and project responsibility An attractive compensation package with additional services A team who likes to change and appreciates you as a Sparring partner Apply now! Apply now and send us your documents indicating your earliest possible entry date and your salary presentation. .