Customer Claims and Returns Global Parts Center Halberstadt (w/m/d)

At Daimler Truck, we want to change today's transport to do something together. This is why we take responsibility worldwide and work together as a global team on our vision: Leading Sustainable Transportation. They are the people who make the difference and drive the success. Together, we want to achieve more sustainable transport, reduce our carbon footprint, increase safety on and next to the roads and develop smarter technologies and financing solutions. We work for those who move the world – this is our joint drive at Daimler Truck.

YOU MAKE US – YOU MACHINED ABOUT UNS At Daimler Truck we are changing today's transportation. We take responsibility worldwide and work together on our vision: Leading Sustainable Transportation. As a global team, we are driving our progress and success together – each one makes the difference with Daimler Truck. Together, we want to achieve more sustainable transport, reduce our carbon footprint, increase safety on and next to the roads and develop smarter technologies and attractive financing solutions. We work for those who move the world – this is our joint drive at Daimler Truck. Become part of our global team: You make the difference – YOU MAKE US Our division - TE/SCN - is responsible for the global Mercedes-Benz Trucks After Sales Logistics Network. By separating the two organizational units: Mercedes-Benz AG and Daimler Truck AG, after sales logistics for Mercedes-Benz Trucks is fundamentally and sustainably redefined. We design the global logistics network and refocus the processes and systems to our customers. Our task is to ensure the optimal supply of spare parts worldwide, taking into account the economy. The strategic orientation with a Global Parts Center and the decentralized Parts Center worldwide is the basis for efficient, fast and customer-oriented parts supply. You will have a unique opportunity to help shape spare parts logistics in Germany and build a new location in Halberstadt (Global Parts Center). The task of the Global Parts Center is to supply the global spare parts of the connected customers (sales stage 2) and our subsidiaries, contractors in Germany (sales stage 3) in the highest quality and with minimum throughput time. WHAT WHAT? Operational settlement Initiating and conducting the cross-site demand and capacity management Support in the planning, implementation and documentation of supplier measures (e.g. audits) and implementation of the resulting measures Monitoring material inputs, processing complaints and performing customer communication in bottlenecks or other delivery difficulties (e.g. material bottlenecks, quality breaks, force majeure) Computer-assisted parts need correct, control delivery calls, corrections due to overstocks or Defect parts perform machine unrecorded need of special parts, changes, customer requests etc. Self-monitoring and processing of claims, returns and reman processes

Process design/optimisation Design and tuning of processes and standards along the transport chain, in close coordination with transport management Ensure sustainable customer communication in cooperation with the customer and transport management Effects on the reduction of process complexity and implementation in cooperation with internal and external business partners:

WHAT WE DIR BIEVE Among other things, the following benefits await you with us: Attractive compensation package Occupational pension Mobile Work & Remote Flexible working models that adapt to individual life phases Health care Individual development opportunities through our own Learning Academy and free access to LinkedIn Learning

DESHALB PASST YOU TO UNS You have completed training in logistics You bring several years of experience in customer communication and complaint management You know yourself in the Reman process and ideally have experience in international customer support or with VS3 Retail Your English skills in word and writing are good, and you have knowledge of SAP EWM or Starorder Plus You are responsible, customer-oriented, team-ready and resilient. In addition, you have the courage to change and enjoy shaping new processes You're not bringing everything? No problem! Your skills are important to us, but more important is your motivation.

MAKEYOURMOVE and apply now - We look forward to you! At Daimler Truck we promote diversity and stand for an inclusive corporate culture. We appreciate the individual strengths of our employees: they lead to the best team performance and thus to the success of our company. Inclusion and equal opportunities are important to us. We look forward to applications from people of all cultures and genders, parents, people with disabilities and people from the LGBTIQ+ community.

ADDITIONAL INFORMATION This is an indefinite body. You feel addressed by our offer and want to become part of the team? Then apply directly, exclusively online with your application documents! These include: CV, letters and certificates with a maximum total size of the annexes of 5 MB. Please understand that we no longer accept paper applications and there is no claim to return. Questions about the application process will be answered by e-mail: hr-service@hr.daimlertruck.com We are looking forward to online applications of disabled people and disabled people. If you have any questions, you can also contact sbv-woerth@daimlertruck.com to the site's severely disabled representative, who will be happy to support you in the further application process after your application. At Daimler Truck we promote diversity and stand for an inclusive corporate culture. We appreciate the individual strengths of our employees: they lead to the best team performance and thus to the success of our company. Inclusion and equal opportunities are important to us – no matter where you come from and who you are. We look forward to applications from people of all cultures and genders, parents, people with disabilities and people from the LGBTIQ+ community. JOBV1_EN