Project Manager (m/w/d) Customer Experience Management

Projektmanager (m/w/d) Customer Experience Management We are around 16,000 colleagues. Each of us has its individual reason to work with BARMER – and every reason is important to us. But we all have one thing in common: whoever works here is committed to the health of millions of people every day: because we help to live healthier, ensure the best possible care in case of illness and support in case of precaution. With this claim we develop further. Towards a dynamic company in a digital market, with free space for new impulses and social responsibility. Our special culture makes it possible: we stand for each other, across locations, disciplines and career levels. We work together, because only together we can get the highest good of the human being and keep health thinking. Therefore: Find your reason to work with us. The written position can be exercised at one of our central BARMER locations: Berlin, Schwäbisch Gmünd, Wuppertal and approx. 30 other locations in Germany.

In the control and management of (partial) projects for customer centering, take responsibility and coordinate further tasks if necessary. The active concept, testing and monitoring of the introduction of new modules and functionalities within the framework of the ''360 degree customer vision' program are also part of your task. They are continuously working in cross-functional teams to improve customer-centric advice and design, optimize and digitize processes as well as personalized recommendations for our insurers. You define professional requirements, develop thought-out concepts and create concise, meaningful user stories. In cross-departmental cooperation, you develop technical solutions for user-friendly and efficient customer consulting. With usability tests as well as specialist tests, you provide valuable support and actively contribute to a clear and vivid documentation.

You have successfully completed a degree in Business Administration, Business Informatics or Health Economics. First professional experience in project management as well as in process optimization based on KPIs will help you. Enthusiasm for agile methods such as SCRUM and Design Thinking is of course for you, as well as dealing with common collaboration software such as JIRA and Confluence or similar tools. Found expertise and process understanding in the areas of customer service and consulting They think economically and strategically, are conceptually strong and have a pronounced analytical understanding. Promoting changes is a strength for you. Do not hesitate to go unconventional ways.

Up to 39 days holiday We offer at least 30 days a year, from the 40. Year of life even 32. In addition, holiday money can be converted into free days. Thus, up to 37 or 39 days holiday possible per year. 38-hour week We allow our employees a good work-life balance. Sliding time model with Homeoffice possibility We enable high flexibility in the design of work. Holiday & Christmas money As a small financial syringe every year in addition to the regular monthly salary. Corporate Benefits Numerous discounts, such as mobile phone rates, travel, insurance, events and much more. Collective agreements & regular salary increase We guarantee wage equality and fair pay with fixed wage jumps by collective agreement. With this we create retention and orientation. Health services: Gympass, JobRad, 7Mind, CyberHealth, HelloBetter In addition to healthy leadership and a modern working environment, we offer innovative solutions to exercise, mental health and nutrition. Parttime We live compatibility, so every job is also possible in parttime – also leadership positions. Lifetime account Our employees can save their working hours and use them at a later stage, for example for a longer period. sabbatical To get your head free, to realize dreams or to develop yourself personally. Capital benefits and occupational pensions We pay the maximum of assets of EUR 480 per year. Individual support & training We enable individual further development and actively promote our employees, depending on the need and competence. Open culture & engagement: LGBTQIA* community, women network, father network With hospitations, communities, network events and board dialogues, we promote transparency, openness and respect for all. JOBV1_EN