Customer Service Employee Sea Freight (m/w/d) Berlin

Strengthen our team as a customer service Seefracht (m/w/d) in Berlin (Georg-Wulf-Str. 1, Air Cargo Center, 12529 Schönefeld). Use your experience in forwarding to provide excellent service to our customers. Apply now and shape the future of logistics with us! As an employee Customer Service Seefracht (m/w/d) Berlin, you are part of our maritime freight customer care team at Kühne+Nagel, the global market leader in the sea freight. They are the first point of contact for our customers and offer them first-class service and solutions. Together with your colleague, you develop tailor-made transport solutions, organize the shipment of goods and create unforgettable customer experiences.

Holistic support of customers in the field of sea freight and promotion of long-term, partnership customer relationships Processing of customer requests and creation of offers Control of order processing from order acceptance via document verification to completion of the consignment Integration and maintenance of customer data and creation of reports for the analysis and optimization of our service Close cooperation with the operational departments, sales and carriers Expansion of the portfolio of our existing customers, development of new business and customer recovery

Complete training as a merchant/supplier for forwarding and logistics services or comparable qualification First professional experience in customer service, ideal for transportation and transportation Safe handling of MS Office programs Self-employed, team-oriented and service-oriented work style Safe appearance, pronounced communication capability and high service and customer orientation fluent knowledge of German as well as good English skills in word and writing are required.

Conditions: performance-oriented remuneration, profit and profit participation Flexibility: flexible working hours for a good reconciliation of leisure and work Health promotion: sports and wellness offer, occupational health insurance, bicycle leasing with JobRad, consulting services for e.g. work-life balance, location-specific actions Benefits in asset formation in pension schemes, bank savings plans and investment funds Facilities & working environment: laptop, parking, easy access to public transport, coffee and fruit Perspective: Training offers for professional and personal development such as language courses and development programs Discounts: various advantages for numerous cooperation partners in the fields of fashion, leisure, electronics, living & Co. Teamwork: family working atmosphere in large companies, various team and company events, advertising program for new employees incl. Premium JOBV1_EN