By phone/r Service Assistant/in (m/f/d)

We are looking for our central appointment in Essen right away, as a telephone assistant in full time (m/w/d) With 33 companies on the Rhine and Ruhr, the group Gottfried Schultz is the largest private contract partner for the Volkswagen Group brands in Germany.

The company employs around 3,000 employees at Düsseldorf, Neuss, Dormagen, Grevenbroich, Hagen, Leverkusen, Solingen, Erkrath, Mettmann, Velbert, Wuppertal, Mülheim, Duisburg and Essen.

With 100 years of experience in automotive trade, the customer is offered the best choice and an outstanding price/performance ratio for purchase and service for new, factory and used cars. With over 6,000 new and used cars from the Volkswagen, Audi, ŠKODA, SEAT, CUPRA, Hyundai, Bentley, Porsche and Bugatti brands, a wide range of immediately available vehicles is constantly available.

Professional and friendly customer support on the phone Answering requests, solving problems and providing information Collection and documentation of customer requests in our system Active listening and identifying customer needs Ensuring high customer satisfaction and customer retention Cooperation with other departments to effectively solve customer concerns Processing of customer requests Agreement

Excellent communication capability courtesy and professional handling on the phone Customer orientation and empathy Teamability and willingness to work together Good organizational skills Load capacity Ability to keep calm in stressful situations

Multiple excellent workplace culture, among others kununu Top Company Excellent onboarding Safe workplace in a dynamic group Individual training opportunities Compensation and 30 days holiday per year Modern workplace and home office (hybrid model) Highly motivated and sympathetic colleagues Corporate Benefits and attractive leasing offers for employees