Intern Customer Services Market Management (Mandatory Internship)

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Number: MER00049MQ Mercedes-Benz Group AG is one of the most successful automotive companies in the world. With Mercedes-Benz AG, the vehicle manufacturer is one of the largest providers of premium and luxury cars as well as vans. Global Customer Service & Parts (GCSP) is responsible for the worldwide activities of the Mercedes-Benz customer service business. This includes service and accident business programs, service contracts and market and performance management for the USA and Canada markets. In addition, we work closely with our international markets to ensure a profitable and sustainable growth of the customer service business. For this challenging and exciting task we are looking for you as an intern* in Customer Services Marktmanagement (Pflicht-Praktikum). These challenges include: Support in managing the US and Canada markets to achieve defined after-sales targets by monitoring, forecasting and analysis of relevant key figures Participation in the creation of benchmark analyses in coordination with the markets and product management to identify growth potentials in the after-sales business Processing and providing information for top management on relevant market developments and key figures Preparation and monitoring of decision and voting formats Cooperation in national and international operational and strategic projects Support in the organisation and implementation of a monthly Steering Committee to manage strategic measures Promoting the exchange of information between markets and the central functions of relevant customer service topics, products and key figures Operational day-to-day operations and cross-departmental tasks

We offer: A varied and practical task field A collegial and supportive working environment Responsible cooperation in a dedicated team Insights into international market and performance control processes Cooperation with various departments and international stakeholders Participation in strategic and operational questions in the customer service business The activity can begin from March 2027. Course in Business Administration, Industrial Engineering, International Management, Data Analytics or a comparable course Mandatory internship according to higher education regulations Secure knowledge of German and English in word and writing Safe handling of MS Office First knowledge in the customer service business and/or in the sales organization of Mercedes-Benz are advantageous Affinity for figures and interest in the analysis of key figures and results Interest in digital technologies, data analysis and AI-based methods Commitment Team skills Analytical thinking and strategic working Independent and structured operation Please note that your internship at this site must have a prescribed mandatory share. Additional information: We are looking forward to your online application with CV, lettering, certificates, current enrollment certificate with a specification of the semester, if necessary. Compulsory internship certificate and proof of the regular study period. Please do not forget to mark your documents as ''relevant for this application' in the online form and note the maximum file size of 5 MB. Further information on the setting criteria can be found here. Disabled and equalized applicants are welcome! The severely disabled representative (sbv-zentrale@mercedes-benz.com) is happy to support you in the application process. People Solutions will be happy to help you with questions about the application process. You can reach us by email via myhrservice@mercedes-benz.com or by phone at 0711/17-99000 (Mo-Fr 10-12am & 13-15am).

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