IT-Supporter (m/w/d)

Job Search can be so easy as Service Desk employees: Attractive positions can be found with us quickly and easily: Randstad professional solutions is now looking for an IT Support Specialist for a customer as the public service in Bremen. Apply now and in no time we will bring you a bit closer to your dream job. We value equal opportunities and welcome the application of people with disabilities.

Recording, analysis, correction, control and documentation of all disturbances in the information and communication area within the framework of customer service (public transport), hotline (telephone/email/ticket system) and external service (Field Service) IT support and system administration in user assistance Hardware/software management and support of specialist administration Processing of customer requests

Complete vocational training as a professional informant or other training in the IT sector with multiannual relevant, professional activity in IT, as an alternative completed vocational training with multiannual main occupation in IT in recent years Extensive knowledge of user support with hotline as well as personal service and external service in 1st and 2nd level support Very good knowledge of Windows client systems (from Windows 10) as well as in general applications, services and tools (MS Office, Browser, Exchange, Virus Protection, Firewall, ZIP, Videoconference) Knowledge of hardware, software and network management German language skills in word and writing Technique-analytical thinking capacity as well as the ability of interpreting and anticipating fault images with the aim of developing problem solutions and action alternatives Embossed customer and service orientation A high level of friendliness, patience, liability and reliability as well as competent counselling Class B driving licence and local travel readiness as part of on-site support

Attractive salary and long-term job security through corporate membership Extensive social benefits, including Christmas and holidays Holiday entitlement of up to 30 days a year Education through e.learning offers Monthly changing employee offers, e.g. for technology, fashion, cars, etc. Good access by public transport JOBV1_EN