Head of Customer Service Corporate Accounts (m/f/d)

Our client is a successful provider of digital energy services. For the Munich location, we are exclusively looking for a Head of Customer Service (m/w/d).

In this central management position, you are responsible for the entire department and ensure a timely, high-quality billing. This ensures excellent service quality and contribute significantly to the satisfaction of large customers.

HAPEKO is the first address for professionals and managers in Germany. Our activities focus on the creation of links between specialists and executives with a professional desire for change and suitable companies. HAPEKO (www.hapeko.de) is represented throughout Germany with more than 20 locations.

You take over the professional and disciplinary leadership of a team of over 30 specialists with a focus on customer support In your area of responsibility, coordinate and analyze customer requests and complaints and ensure efficient, solution-oriented processing together with your team As an internal interface to all relevant areas of expertise, you ensure smooth cooperation and clear communication In addition, you conduct employee talks (e.g. target agreements, feedback and development talks) and promote the professional and personal development of your employees In addition, you will create meaningful reports, statistics and reports, and will direct optimization measures for processes and service quality.

You have completed technical or business studies or comparable training In your career, you have collected several years of experience in leading larger teams, ideally in the field of key account or Customer support Finding knowledge in the energy industry and in billing processes You have a high customer and employee orientation and strong communication strength In addition, you will recognize development potentials in the team at an early stage and actively promote the professional and strategic development of customer support.

Flexible working hours & 30 days Support in the field of health and wellness and fitness Free parking, Germany ticket grant, JobRad-Leasing BAV and VWL Other benefits such as corporate benefits