Customer Support Employee Risk Remediation (m/f/d)

Your contribution to the Tech service provider Part of the refurbishment team: You process and respond to customer concerns about problem-affected current accounts and private loans from the entrance to the solution. In complex cases, you will find a solution together with your colleagues as part of existing requirements. Continuously improve the customer experience for risk processing: Together with your colleagues, you will optimize the customer experience by analyzing customer requests and application processing, exchanging you and introducing improvements. Designing our future working environment: Together with your colleagues, you will significantly shape and shape the way we work in the DKB Service in the future. Make decisions in the team: the more responsible you solve challenges, the more responsibility you can take over and carry together.

That's what you bring Your professional skills: You have a commercial training, ideally a bank training, and have already gained first experience in customer care, at best in risk management. You have a good IT confession and MS Office knowledge. The unconditional desire to solve the concerns of our customers: you understand the concerns of our customers and process them from the entrance to the solution. Once it becomes difficult, this is an additional incentive for you to quickly lead to a satisfactory solution. Joy in improving our customer service: You will grow beyond you together with your team and continually improve the risk management service. This motivates you to get the feedback of our customers as well as the goals you have as a team. To help: The working world of tomorrow is also created in your team, based on the needs of our customers. You meet challenges with curiosity. You are open to new forms and methods of cooperation. We appreciate a working environment of diversity based on justice and mutual respect. We look forward to all applicants regardless of nationality(s), ethnic and social origin, religions, sexual orientation and gender identity, age or gender, and people with disabilities.

Look forward to: flexible and mobile work - temporarily also in EU countries exciting and diverse tasks with great team spirit Training and future-relevant qualification individual development and career paths 30+ holiday days Duz culture/ no dress code Offers for staying healthy Driving allowance (ÖPNV), JobRad or Pluxee Benefits Card Extras such as asset-effective benefits