Online Sales Consultant / Senior Online Sales Consultant – Bicycles and E-Bikes – Rostock (m/f/d)

As an Online Sales Consultant or Senior Online Sales Consultant (m/w/d) at the Bargeshagen site, you advise customers when buying bicycles, e-bikes and accessories via digital channels. You accompany interested parties and buyers in the pre- and after-sales, reliably process customer requests and work closely with customer service, logistics, e-commerce and other specialist areas. The classification depends on your experience and scope of responsibility. The position is to be filled in full time with a working time of five out of six days a week during our opening hours from Monday to Saturday.

Your tasks

Advice and sale of bicycles, e-bikes and accessories via e-mail, chat, telephone and other digital channels

Determination of customer needs and development of appropriate product recommendations and sales arguments

Accompanying customers in the pre-sales and after-sales, from the first request to the care after purchase

Processing of questions about products, orders, deliveries, complaints and returns

Maintenance and updating of product data in the ERP system HIW for the online shop and stationary sales

Documentation of customer contacts and reliable processing of processes in the systems used

Recording customer feedback and sharing of recurring concerns to improve sales and service processes

Close coordination with customer service, logistics, e-commerce, purchasing and branches to ensure smooth operations

Experience in contact with online customers, in customer consulting, in digital sales or in the online shop environment

Practical experience in consulting and customer support in pre-sales and after-sales

Safe handling of customer requests for products, orders, deliveries, complaints and returns

Embossed customer and sales orientation as well as binding and solution-oriented communication

Experience in cycling, with bicycles or e-bikes is advantageous

Secure handling of email, chat and phone as well as willingness to work in ERP and customer service systems; Knowledge of HIW is beneficial

Structured, careful and independent operation even with a high number of customer requests

willingness to work on five of six days a week during our opening hours

For the classification as Senior Consultant Online Sales, you will also bring experience with complex customer cases, individual advice, process improvements, the evaluation of sales data or the incorporation of new employees.

The job also fits if you have worked as a customer advisor online shop, online sales consultant, digital sales consultant or senior customer advisor.

A responsible position with direct customer contact and influence on the quality of our online sales

A rating as a consultant or senior consultant Online Sales – depending on your experience and responsibility

A structured and practical integration, including insights into our branches

The opportunity to actively shape sales and service processes in digital bicycle retailing

Various development and training opportunities in a growing company

Flat hierarchies and short decision paths

An above-average remuneration as well as attractive employee benefits after passed trial period

Personnel discounts, company bike leasing, asset-effective services, ticket plus card and company pensions

Up to 32 days on a 5-day week

Working hours on five of six days a week during our opening hours from Monday to Saturday

Why Bike Market?

You connect expert customer consulting with digital sales in bicycle retail.

Your experience in online customer contact directly affects consulting, service quality and sales success.

You work closely with the relevant disciplines and get short ways to vote daily.

Your chance Join Online Sales Consultant (m/w/d) in Bargeshagen in just a few clicks. We assign you to your experience and your scope of responsibility and look forward to your application. .