Senior Service Technician (m/f/d)

As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With more than 8,000 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, we are concerned about the future digital capability of the Bundeswehr.

from now on and in full time in Wurster North Sea coast.

At more than 80 locations in Hamburg, Schleswig-Holstein, Niedersachsen and Bremen, the Service Center Hamburg ensures decentralized service in the area of telephony, hardware and software, LAN, WAN and permanent representation of BWI GmbH on site in the properties of the Bundeswehr. In addition, the Service Center Hamburg processes defined task packages within the framework of projects and provides on-site service at the BWI-owned IT.

Tool-based acceptance, analysis and elimination of disturbances in the PC, telephony, LAN and WAN environment Implementation of moving orders, primarily in the area of telephony and PC Compliance with predetermined reaction and suppression times and on-site support of central operating units Working with projects to further develop and adapt IT infrastructure decentralized implementation of the second-level support or Support of the central operating units on site as the face of the BWI to the users Complete and structured documentation of all activities in the systems used Implementation of DGUV V3 tests (so far as appropriate training is allowed) Cyclical provision of readiness services (after incorporation)

Complete professional training (e.g. IT system electronics) or comparable At least three years of professional experience in IT and/or logistics Knowledge of IT processes as well as standard service management systems (document tools, ticket systems, CMDB, etc.) Organisational skills, care and conscience, initiative and team skills High communication capability and customer and quality orientation German language skills in word and writing driving licence class B Experience in the governmental or Bundeswehr environment desirable

Through varied and socially relevant tasks, we ensure the smooth operation of IT and the digitization of the Bundeswehr The goal is for us. For us, an appreciative approach and a great team spirit are elementary The BWI offers a market-oriented remuneration, a secure workplace and a premised and employee-funded occupational pension scheme You start with 30 days of annual holiday with option for individual adjustment Our Benefit app provides you with a monthly balance and tax relief on tickets for the ÖPNV We support your professional and personal training through individual measures and free access to LinkedIn Learning In addition to the possibility to lease a job bike, you benefit from numerous offers in the fields of sports and nutrition