dormitory manager - real estate agent or hotel clerk

Do you like change, human contact and decisions that are moving something? Then the residential management with us is just the right thing for you! For more than 100 years, the Studierendenwerk Darmstadt has been supporting students with residences, university gastronomy, consulting and student financing. As an institution of public law, we combine our social mission with economic responsibility. Around 260 employees contribute to the reliability of our offers every day – in particular our homes, which are a home for many students. For this, people and teams need to take responsibility, remember and live values such as reliability, service and sustainability. As a residential manager*in, you are the first person to contact our students, accompany inclusions and excerpts, clarify questions and make sure that everyone feels good. You shape the coexistence in the home, keep an overview and create structure – reliable, binding and with heart. A task for people from the real estate or hotel industry who like to work with people, take responsibility and combine their profession with meaning. For our Studierendenwerk we are looking for part-time (at least 25 hours/week) reinforcement as: Head of residence - real estate businessman/wife or hotel businessman (w/m/d)

Care of the tenants, including coordination of in-, re- and extracts Implementation of tenant talks and complaint management (German & English) Regular visits to the homes and apartments Organisation of tenant meetings, information and mailing actions Creation of extensions and notifications Resolution of correspondence and administrative tasks (German & English)

Completed, at least three years of commercial training in real estate or hotel industry Very good knowledge of German and English in word and writing (min. B1) Multiannual professional experience in tenant care, guest service or front office in the international environment, within the last five years Very good knowledge of MS Office (Outlook, Word, Excel) High social and intercultural skills, professional appearance also in stressful situations Self-employed, structured working, self-initiative and high communication skills Good physical loadability for walks over several floors, partly without elevator Willingness to continue and further education Time flexibility (working hours and tasks in the morning and in the afternoon)

Interesting workplace: Much self-responsibility and freedom of design Holiday: 30 days vacation, additional work-free days (e.g. 24.12. and 31.12.), flexible working time models Remuneration: very good collective agreement (TV-Hessen) after EG 9a with an annual special payment & Corporate Benefits Further development: Promoting personal development and continuing vocational training Health: Lifetime account, occupational pension and health services. Family & Occupation: Children's allowance Mobility: cheap underground parking, subsidised job ticket with good connection to the ÖPNV Team: indescribable! A knowledge is definitely worth it. Good team together, helpfulness and lots of humor -> not to underestimate at work