Elevion GmbH | Germany | 07xxx Jena | Permanent position | Full time / Home office | Published since: 04.03.2026 on stepstone.de
Full-time Helpdesk IT Support Employee (m/f/d)
The Elevion is the European solution provider for all tasks relating to the climate-friendly extraction and use of energy. With our focus on integrated energy services, we deliver solutions that combine CO2 reduction, increase energy efficiency, savings in energy costs, renewable energy systems and all areas of technical building equipment and services. With our more than 60 consolidated companies and more than 4000 employees, we are together as a large family and are driving forward the topic “green energy for the future”. To strengthen our IT team, we are looking for a dedicated and experienced IT helpdesk employee who ensures that our internal systems work reliably at all times. Senior Consultant (m/w/d)
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Your tasks • Your profile • What we offer
Support for IT problems by phone, email and ticket system (1st and 2nd level support) Error analysis and fixation in hard and software problems (Windows, MS Office, standard applications, printers, networks etc.) Establishment and management of jobs, terminals and user accounts Documentation of requests, solutions and recurring problems in the ticket system Participation in IT projects such as rollouts, migrations and system optimizations Close cooperation with 3rd level support and external service providers
Complete training in IT (e.g. specialist in system integration) or comparable qualification Multiannual professional experience in IT-Helpdesk or IT support Found knowledge of Windows client and server environment, Active Directory, Microsoft 365 Safe handling of ticket system Embossed service orientation and communication skills Flowing German knowledge in word and writing, English knowledge of advantage
Mittelstand meets Großgruppen – We live the best of two worlds, the middle class with the solution orientation and the hands-on mentality and strive to meet the professional standards of a group salary – Our claim is to pay our colleagues an attractive and fair salary Work-Life-Balance – We support our colleagues through various working time models as well as the offer of mobile work, with all the necessary equipment to get their private and professional life under one control Perspective – The world is in constant change. To ensure that we are always involved, we encourage the personal development of our colleagues and show perspectives in the group Health and Fitness – The health and well-being of our colleagues are important to us, so we have developed a diverse range of health services and offer the use of bike leasing, occupational health insurance and free massages in-house Open communication – We maintain respectful, appreciative and open communication across hierarchy levels Discounts - In order for our colleagues to save cash, you can use all offers on the Corporate Benefits Platform and get a grant for lunch
Location
 | Elevion GmbH | |
| 07745 Jena | ||
| Germany |
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