Intern Omnichannel Commerce – Digital Customer Interaction (mandatory internship)

Life is always about becoming... In life it is about going on a journey to become the best version of our future self. As we discover new things, we face challenges, master them and grow beyond us.

Apply to Mercedes-Benz and find the area where you can develop your talents individually. You will be supported by visionary colleagues who share your pioneering spirit. Joining us means becoming part of a global team whose goal is to build the most desirable cars in the world. Together for excellence.

Number: MER0003ZYD Mercedes-Benz AG is one of the most successful automotive companies worldwide. Within Mercedes-Benz Vans, we actively shape the digital transformation along the entire customer journey in the area of Omnichannel Commerce Management (VAN/VSB). Our goal: a consistent, data-based and inspiring brand experience for our commercial customers – across all touchpoints. The Digital Customer Interaction team focuses on the strategic and operational development of CRM communication for Mercedes-Benz Vans. We ensure cross-channel inbound and outbound marketing measures, pilot data-driven campaigns and continuously develop the CRM system landscape. We work closely with international markets, internal departments and external partners. Our work lives on self-responsibility, team spirit and the need to create innovative solutions for a personalized customer approach. We think holistic – from the strategy to data to concrete implementation. As an intern, you are in the middle of it: you support us in the planning, implementation and optimization of CRM measures and get a comprehensive insight into modern customer communication. Your tasks include:

The cooperation in the design and implementation of CRM campaigns (onsite, offsite, email, push, SMS, etc.)

Support in the field of customer data, lead management and segmentation

Analysis of campaign performance and deriving optimization potentials

The participation in the further development of our CRM strategy and tool landscape

As well as support in project management and coordination with internal stakeholders

The activity can begin from September 2026.

Degree in Economics, Marketing, Communications, Business Informatics or a comparable degree programme Interest in digital customer communication, CRM systems, AI and data-driven marketing Secure handling of MS Office, first experiences with tools like Salesforce are a plus Very good knowledge of German and English Analytical thinking and a structured working method Communication strength and team capacity What awaits you with us: Exciting insights into a future-oriented working field at Mercedes-Benz Vans The collaboration in a motivated, international team with a lot of design space Hybrid working and flexible working hours Personal mentoring and the opportunity to introduce your own ideas Various networking possibilities within the company Please note that your internship at this site must have a prescribed mandatory share. Additional information: We are looking forward to your online application with CV, lettering, certificates, current enrollment certificate with a specification of the semester, if necessary. Compulsory internship certificate and proof of the regular study period. Please do not forget to mark your documents as ''relevant for this application' in the online form and note the maximum file size of 5 MB. Further information on the setting criteria can be found here. Disabled and equalized applicants are welcome! The severely disabled representative (SBV-Zentrale@mercedes-benz.com) is happy to support you in the application process. HR Services will be happy to help you with questions about the application process. You can reach us by email via myhrservice@mercedes-benz.com or by phone at 0711/17-99000 (Mo-Fr 10-12am & 13-15am).

Food supplements Employee handy possible Employee discounts possible Employee participation possible Staff Events Coaching Flexible working time possible Hybrid work possible Health measures Employment Mobility offers Child care Parking space Kantine, Café Good connection Accessibility Business doctor