Senior Customer Service Manager (m/f/d)

We are looking for a location in Munich at the next possible time Senior Customer Service Manager (m/w/d) Aon stands for making decisions for the better – to protect and enrich the lives of people around the world. As a leading global consulting and service company, Aon offers a wide range of solutions and services on the issues of risk, retirement, remuneration and health. Extensive knowledge of risks, opportunities and potentials is the basis of the work of all employees. As a risk advisor, Aon considers the risks of the supervised companies holistic and in close coordination with the customers themselves in order to develop individual solutions in this way. Our 60,000 employees around the world are helping our customers in over 120 countries with advice and action, providing solutions that help them to make better decisions on the protection and growth of their business. In Germany, Aon is working with around 2,000 colleagues: in a total of thirteen locations. Headquarters in Germany is Hamburg. Your competence area Central contact for business incidents in all contracts of the associated customers, coordination of customer requirements beyond interfaces Internal coordinator at the interfaces: customer, customer adviser, savings specialist, damage expert and GSC contract service Complete, complete and independent processing of customer-specific requirements in the area of responsibility Self-employed implementation of the supply processes for PLC panels and PLCs of capable products Accompanying Open-Broked Calls for tenders of the supervised contracts Contract holders of SPS contracts and SPS-enabled products Takeover of activities in customer and contract support Own summary of spartenspecific offer templates to a presentable overall offer as an internal coordinator Pre- and post-processing of annual discussions in close cooperation with the customer advisor Support in customer budget process First escalation stage in case-related problems Independent implementation of internal and external correspondence Quality assurance Thinkable perspective development in a line function Your profile Excellent subject-specific knowledge acquired through a completed (specialised) university study as well as extensive, specific professional experience in the industry or many years of experience in a comparable position Ideally, many years of experience in generalistic cross-species work, deepened expertise in at least one main division (Sach, Haft, TV, TR, Financial Lines) Experience in the handling of medium-sized and industrial customers (ideally international) Very good knowledge / experience in interface coordination High process and project affinity Excellent communication capability, combined with high affinity for communication on the phone Very high service orientation, fast reaction time and strong service orientation Adequate enforcement and stamina Organizational and secure prioritization of tasks Good English knowledge of word and writing Good MS Office identifiers (Outlook, Word, Excel, PowerPoint) We offer Flexible working time design through sliding time and our modern concept for mobile work Attractive development opportunities and support your professional and personal development 30 days of holiday and special holidays in special events occupational pensions and favourable conditions for various insurance solutions (e.g. incapacity, liability insurance, dental insurance) Grant to the German ticket as well as access to employee rebates, to the private JobRad-Leasing, to the Urban Sports Club cooperation, to company sports groups and to many other benefits An inclusive corporate culture is important to us and we are committed to equal opportunities and respectful interaction with each other. We welcome all applications – regardless of ethnic origin, age, gender, disability, sexual identity, worldview or religion. We look forward to meeting you! Contact person:in Aon Versicherungsmakler Deutschland GmbH Anneke Jacobi People Partners Mail: karriere@aon.de Location: Munich | Company: Aon Versicherungsmakler Deutschland GmbH | Reference: 11810